Accounts Receivable Manager

Title: Accounts Receivable Manager Work Location: Addison, TX (Will be expected to be in office heavily for first several months, then 2 onsite and 3 WFH days)

Overview:

The Senior Manager, Accounts Receivable, is responsible for leading the accounts receivable (AR) function and standardizing processes and procedures across the country. This role oversees day-to-day operations and is responsible for implementing process improvement strategies, driving collections performance, reducing past-due balances, timely cash application, and reporting across multiple business units. The senior manager drives operational excellence, implements best practices, and ensures compliance with company policies and regulatory requirements.

• Lead, mentor, and develop a team of AR professionals, setting clear objectives and performance metrics.

• Oversee the daily operations of the AR department, including payment processing, collections, cash application, lockbox payments, electronic payments, and account reconciliation.

• Collaborate with Managers, Supervisors, and agents to facilitate and foster a spirit of innovation and inclusion.

• Review staff performance, determine training needs, and schedule training sessions.

• Develop, implement, and continuously improve AR policies, procedures, and controls to ensure accuracy, efficiency, and compliance with both internal and external policies and regulations.

• Analyze AR aging reports and key metrics, identifying trends and developing strategies to reduce overdue accounts and improve days sales outstanding (DSO).

• Establish KPIs and reporting to monitor performance, aging trends, credit risk, collection effectiveness, and write-offs.

• Foster a service-oriented culture and build strong relationships with internal stakeholders (Customer, Sales, Operations, Customer Service) and key customers to facilitate prompt payment and resolve escalated issues.