Warranty Claims Auditor - Hybrid

Title: Warranty Claims Auditor - Hybrid

Mandatory skills:

Customer Service,
writing,
Excel, Word, OneNote, PowerPoint, Outlook,
SAP,
reviewing, auditing warranty claims,
protecting company assets, preventing financial loss, supporting continuous improvement, warranty processes, warranty procedures,
warranty claims, warranty data, warranty policy, warranty claim accuracy,
claim irregularities, audit reports, clearly documenting findings, corrective actions, recommendations,
technical service bulletins, operational procedures, service records, documentation

Description:

A Warranty Auditor is responsible for reviewing, and auditing warranty claims submitted by dealerships to ensure accuracy and compliance with warranty policies. This role plays a critical part in protecting company assets, preventing financial loss, and supporting continuous improvement in warranty processes and procedures.

Key Responsibilities:
Conduct detailed audits of warranty claims, service records, and supporting documentation to verify compliance with warranty policy.
Analyze warranty data to identify trends, discrepancies, and potential areas of concern.
Investigate claim irregularities and work collaboratively with dealers and service personnel to resolve issues.
Prepare comprehensive audit reports, clearly documenting findings, corrective actions, and recommendations.
Communicate effectively with internal teams and external service centers to clarify policies and resolve disputes.
Maintain organized and accurate records of audits, findings, and follow-ups.
Stay current with changes in warranty policies, technical service bulletins, and operational procedures.
Recommend process improvements to enhance warranty claim accuracy and operational efficiency.

Skill Set Requirements:
Effective writing skills, including grammatical usage, persuasive copy and style
Work experience in a team environment
Should have demonstrated work experience in a Customer Service-related field
Must have high level of attention to detail
Must have strong communication skills
Should have experience with using Excel, Word, OneNote, PowerPoint, and Outlook
Experience with SAP is preferred but not required
Previous experience as an auditor is preferred but not required

Notes:
Hours: 7:00 - 3:30 (flexible after training is complete).
During the training period, the position will require five days per week onsite.
Once training is completed - remote two days per week/ onsite three days per week

VIVA USA is an equal opportunity employer and is committed to maintaining a professional working environment that is free from discrimination and unlawful harassment. The Management, contractors, and staff of VIVA USA shall respect others without regard to race, sex, religion, age, color, creed, national or ethnic origin, physical, mental or sensory disability, marital status, sexual orientation, or status as a Vietnam-era, recently separated veteran, Active war time or campaign badge veteran, Armed forces service medal veteran, or disabled veteran. Please contact us at for any complaints, comments and suggestions.

Contact Details :

VIVA USA INC.
3601 Algonquin Road, Suite 425
Rolling Meadows, IL 60008