Overview
Remote
On Site
Hybrid
$CAD $75 / hr
Contract - W2
Contract - to 03/31/2026
Skills
IT Technical Business Analyst
Job Details
Job Description:
- Digital Adoption StXXgy.
- Roadmap.
- Community Engagement Plan and Framework.
- Training Plan and Framework.
- Communication Plan and Framework.
- Consultation Framework.
- Feedback Mechanism.
- Key Performance Indicators (KPIs).
- Dashboards and Reports.
- Standard Operating Procedures (SOPs).
- User Guides.
- Other Support Resources.
- Evaluate current services and recommend gaps.
- Research and evaluate latest technology trends.
- Develop strategy documents and roadmaps.
- Develop standard operating procedures (SOPs) and playbooks.
- Develop and monitor adoption metrics and analyze KPIs.
- Develop and implement community engagement plans.
- Establish mechanisms for collecting user feedback.
- XXgn and deliver user training programs.
- Develop and maintain documentation, user guides, and training materials to support end-users and IT staff in using and administering solutions.
- Provide support to both business and IT teams in identifying and addressing problems.
- Act as a liaison between business users and technical teams, facilitating clear communication.
- Review new service and technology requests by business areas and assess their impact on the operational environment, giving recommendations for remediation.
- Assist in creating mockups, wireframes, or process models to visualize solutions.
- CollaboXX with cross-functional teams on proof of concept and pilot rollouts.
- Work with stakeholders (business users, managers, etc.) to understand business processes, goals, and challenges.
- Gather, analyze, and document business and technical requirements.
- Translate business requirements into functional specifications that can be understood by IT teams.
- CollaboXX with IT teams to design services and solutions that meet business needs.
- Ensure that the proposed solutions are feasible from both a business and technical perspective.
- Create documentation that explains the solution designs, architecture, and integrations.
- Ensure seamless integration of digital solutions with existing systems.
- Work alongside project managers to help define scope, milestones, and timelines.
- Assist in developing project plans, schedules, and estimates pertaining to architectural deployment and services delivery.
- Assist in developing task lists and resource assignments within the context of architectural planning and deployments.
- Make recommendations to project team members pertaining to issues, risks, and client satisfaction.
- Support user acceptance testing (UAT) to ensure that the system meets business requirements and functions properly.
- Provide quality control on production implementations.
- Develop and implement solutions both individually and as a member of the team.
- Ensure change management processes are followed.
- Provide tracking and reporting of time and status on all work as required.
- Experience in analyzing process maps, descriptions, and data flow diagrams of complex business processes to understand records that are produced. 3 years
- Experience in the development of project documents for a wide variety of initiatives and projects (strategic, business improvement, information technology, etc.). 3 years
- Experience with IT service management, IT service management applications, IT application development and maintenance projects. 3 years
- Experience working on projects with changing priorities, timelines, or requirements. 3 years
- Experience working within an agile development environment. 3 years
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