Overview
Skills
Job Details
About Evolutyz Corp:
Evolutyz Corp, a vibrant, award-winning, woman-owned IT consulting firm headquartered in Naperville, IL. We are passionate about innovation and committed to driving business transformation with our custom technical solutions. As a certified MBE enterprise, we promote a diverse and inclusive work environment where your ideas are valued. At Evolutyz, you ll find the perfect opportunity to grow your career, make an impact, and collaborate with a team that supports your professional journey. Discover how you can thrive with us at .
About the Role
We re seeking a seasoned, hands-on AWS Platform Engineer ( 80% build/operate) to design, secure, and operate our cloud platform. The role focuses on Amazon Connect contact centers, Lex V2 conversational bots, and Python-based Lambda integrations. You ll drive reliability, scalability, and automation across a multi-account AWS environment, while enabling AI-powered capabilities with speed and safety. Strong communication with engineers, project managers, and business stakeholders is key.
Key Responsibilities
- Infrastructure & Automation: Build and manage AWS foundations (multi-account setup, VPCs, IAM, security) using Terraform/CDK. Develop reusable modules, CI/CD templates, and automation runbooks.
- SRE & Reliability: Define SLIs/SLOs, manage incidents/postmortems, ensure high availability and DR. Implement observability with CloudWatch, Datadog, and Operata.
- Amazon Connect & AI: Architect and optimize Connect flows, Lex V2 bots, and integrations with CRMs (Salesforce) and payment systems. Leverage Bedrock for AI-driven call/chat assist and analytics.
- CI/CD & Security: Maintain GitHub Actions/Azure DevOps pipelines, enforce testing, scans, and progressive delivery. Implement PCI-aware integrations, logging/auditing, and cost optimization.
- Cross-Team Collaboration: Partner with product and engineering teams to deliver secure, reliable solutions and integrations with third-party platforms.
Must-Have Qualifications
- Strong AWS expertise: Amazon Connect, Lex V2, Lambda (Python), API Gateway, Step Functions, EventBridge, IAM, VPCs, CloudWatch.
- Hands-on experience with Terraform, GitOps workflows, and CI/CD automation.
- Proven background in SRE practices: SLIs/SLOs, incident response, capacity tuning, HA/DR.
- Observability with Datadog/CloudWatch/Operata.
- Experience integrating AWS with Salesforce and PCI-compliant payment platforms (e.g., Stripe).
- Strong debugging and communication skills; willingness to join on-call rotation.
Nice to Have
- Multi-region AWS architecture and AWS Control Tower/Organizations.
- Experience with call center tech beyond Connect (SIP, SBCs).
- Exposure to Bedrock-powered AI assistants, ECS/EKS, or service mesh.
- AWS certifications (Solutions Architect, DevOps, SysOps).
- Familiarity with chaos engineering and compliance frameworks (SOC2, ISO 27001, PCI-DSS).