IT Network Operation CTR Analyst I

Department Marketing Statement:

Washington Metro Transit Authority is seeking a Network Operation Center Analyst I, Operations Technology staff to work within the Unified Digital Response (UDR). The incumbent must be highly technical and essential in this position to support Metro Integrated Command and Communication (MICC) and authority wide operations 24x7x365.

Minimum Qualifications

Minimum Education

• High school diploma or GED.

Minimum Experience

• Three (3) years of progressively responsible experience in providing data center infrastructure engineering services, and specific hands-on technical support as a provider of data center services.
• Must include two (2) years of experience in large-scale, hybrid data centers.

Preferred Qualifications

• Certified Data Center Management Professional
• Data Center Infrastructure Specialist
• Data Center Certified Associate

Medical Group

Satisfactorily complete the medical examination for this position, if required. The incumbent must be able to perform the essential functions of this position either with or without reasonable accommodations.

Summary

The Information Technology Data Center Technician position supports all aspects of Washington Metro Area Transit Authoritys data center facilities in a 24/7; 365-day hybrid enterprise environment. The Technician monitors and maintains an accurate data center asset inventory; installs and configures network equipment, and cabling and coordinates data center systems intake/decommissioning. This role ensures that data center physicalinspections are completed; maintains the facilitys physical appearance; manages facility access control; and reports issues to the IT Data Center Engineer and management. The incumbent produces and maintains data center documentation, including Standard Operating Procedures, statements of work, and other documentation. The Technician provides input to the IT Data Center Engineerregarding efficiencies and cost savingsfor all data center installations; and ensures data center assets maintains a 99.99% uptime.

Essential Functions

Principal Job Duties

• Install, remove, and address technical issues in hardwarein data centersracks without disturbing other hardware and critical infrastructure on site.
• Serves as the secondary point of contactfor all technical groups, customers and vendors accessing or seeking access into the IT Data Centers
• Ensures data centerassets are properlysecured and managedin compliance with industry best practices
• Implements data center access policiesand procedures, data center usage protocols and safety guidelines.
• Enforces standard data center operating procedures are beingfollowed by all staff, visitorsand vendors
• Monitors the day-to-day operations of the IT Data Centers, to include providing oversight of data center infrastructure assets, services and environment
• Monitors/inspects the data center access control system; audits data center access logs and interfaces with staff, visitorsand vendors to monitor compliance with data centeraccess standard operating procedures
• Ensures the upkeepand maintenance of data centerfacilities by performing specific tasks, which include but not limited to cleaning, organizing, inspecting, and testing safety apparatus, checking deadlines for replacing fire extinguishers, and other fire suppression equipment and environmental control devices, and checking security alarms
• Conducts asset burn-in,testing, and configuration
• Coordinates work performedin the data centers by data centercustomers, vendors and IT staff, including work performed after hours
• Ensures the overallquality of data center operations and services and compliance with all applicable Service Level Agreements (SLA)s
• Monitors installations and upgrades of systems housedin the data center
• Evaluates and recommends appropriate solutions to meet data center operational requirements
• Supports technical groups and vendorsperforming maintenance and troubleshooting ensures significant interruptions and downtime are avoided
• Gathers data centerperformance data and recommends performance improvements
• Works extremely well in a high-pressure team environment with a strongfocus on rapidresponse and real time issue resolution
• Oversees and documents data center equipment intake and decommissioning processes
• Monitors scheduled maintenance uses discretion to eliminate possibleerrors that may lead to critical events or operational impacts
• Documents and maintains the data centerenvironment to includetopology diagrams, floor plans, architectural drawings, and develops related documents as needed
• Performs diagnostics and troubleshooting followingstandard procedures, quicklyidentifies the cause(s) of issues, and replaces faulty components with minimal customer and business disruption.
• Oversees onsite work performed by contractors and is responsible for visiting currentand future data centers as part of operations.

Other Duties

• Maintains and promotesawareness and accountability with safety policiesand procedures while

The functions listed are not intended to limit specific duties and responsibilities of any particular position. Nor is it intended to limit in any way the right of managers and supervisors to assign, direct and control the work of employees under their supervision.

Evaluation Criteria

Consideration will be given to applicants whose resumes demonstrate the required education and experience. Applicants should include all relevant education and work experience.
Evaluation criteria may include one or more of the following:
Skills and/or behavioral assessment
Personal interview
Verification of education and experience (including certifications and licenses)
Criminal Background Check (a criminal conviction is not an automatic bar to employment)
Medical examination including a drug and alcohol screening (for safety sensitive positions)
Review of a current motor vehicle report

Closing

WMATA is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by applicable federal law.
This posting is an announcement of a vacant position under recruitment. It is not intended to replace the official job description. Job descriptions are available upon confirmation of an interview.