Product Support Analyst - QA

Overview

On Site
$55 - $60
Accepts corp to corp applications
Contract - Independent
Contract - W2
Contract - 12 Month(s)
10% Travel

Skills

Proficiency in UAT processes
test plan creation
and familiarity with QA tools.
system architectures
databases
and scripting languages
SQL
JIRA
Swagger
Postman
TOAD
Education
Data Standards
Texas Education Requirements
TEA

Job Details

Job Purpose:

User Acceptance Testing (UAT):

Develop and execute test plans, test cases, and test scripts based on business requirements.

Coordinate with stakeholders to review test objectives and expected outcomes.

Identify and document bugs or issues, and track their resolution with development teams.

Validate functionality, usability, and performance of systems against defined criteria.

Maintain test result records and report findings to project managers.

Production (Prod) Review:

Conduct post-deployment checks to ensure system stability and functionality in the live environment.

Monitor and document production issues, analyzing root causes for resolution.

Collaborate with technical teams to address system performance concerns promptly.

Test newly implemented features or patches in the production environment.

Provide status updates and recommend improvements to maintain high-quality system performance.

Customer Support:

Analyze and resolve complex customer support tickets escalated to Level 3.

Investigate and identify root causes of technical issues reported by end-users.

Collaborate with development teams to address and resolve software defects.

Perform advanced troubleshooting for system errors and application bugs.

Document resolutions and provide detailed feedback to Level 1 and Level 2 support teams.

Validate fixes and updates in test environments before applying them in production.

Recommend process improvements based on recurring issues or patterns.

Ensure timely communication with stakeholders on ticket status and resolution timelines.

Minimum Requirements:

Experience

Years

Required/

Preferred

7

Required

Testing Methodologies and Tools: Proficiency in UAT processes, test plan creation, and familiarity with QA tools.

7

Required

Experience with system architectures, databases, and scripting languages to facilitate effective testing and troubles

7

Required

Exceptional working knowledge of testing tools/softwares (i.e. SQL, JIRA, Swagger, Postman, TOAD, etc)

7

Required

Knowledge of industry-specific domains:(i.e. Education, Data Standards, Texas Education Requirements, TEA, etc)

5

Required

Analytical Thinking: Strong problem-solving skills to identify, analyze, and resolve defects during testing/prod review

5

Required

The ability to meticulously examine test results, document findings, and ensure adherence to quality standards.

5

Required

Excellent communication skills to effectively work with cross-functional teams

5

Required

Prior experience in handling escalated support tickets or working in high-level technical support roles.

7

Preferred

Detail-oriented with a focus on quality standards.

5

Preferred

Technical knowledge of system architectures and scripting.

5

Preferred

Experience in automated testing frameworks.

About ArnAmy, Inc.:

ArnAmy, Inc. is a leading information technology consulting and software development firm in Tallahassee, FL since 2007. ArnAmy has been providing high quality services to clients and prides itself in implementing dependable solutions to ensure client's success. ArnAmy is formed and led by principle centered leaders with Subject Matter Expertise in all disciplines of Information Technology. Company has proven record of 100% successful projects and 100% satisfied clients, and employees. We are inviting bright professionals with integrity and have passion to achieve higher goals to join our award winning (Tallahassee s BEST in IT Solutions 2017 & 2016) excellent and talented team.

ArnAmy, Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability or marital status. Women and Minorities are encouraged to apply.

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About ArnAmy, Inc.