Overview
Skills
Job Details
Role: SharePoint Help Desk Developer
Location: Remote
Contract to Hire 6 month
Candidate must be in US for more than 3 years
Description
This role is a critical liaison between end users and the IT department, providing front-line support for SharePoint On-Premise, SharePoint Online, and broader Microsoft 365- related issues. The ideal candidate will possess strong technical troubleshooting abilities, excellent communication skills, and a collaborative mindset to ensure the seamless use of Microsoft 365 tools across the organization.
Key Responsibilities Include:
- Help Desk Support: Respond to and troubleshoot helpdesk tickets related to SharePoint On-Premise and SharePoint Online environments, account access, and integrated Microsoft 365 applications. Document resolutions and contribute to an evolving knowledge base.
- Technical Expertise: Utilize deep SharePoint Online and Power Platform knowledge to diagnose and resolve complex technical issues across various Microsoft 365 tools.
- Cross-Department Collaboration: Work closely with teams across various departments to ensure efficient use of Microsoft 365 tools, offering guidance and best practices.
- Communication: Clearly articulate solutions and technical concepts to non-technical users through written and verbal communication.
- Continuous Improvement: Stay current with Microsoft 365 updates and new features, proactively identifying opportunities to enhance processes and drive efficiency through innovative solutions.
Primary Responsibilities: The SharePoint Help Desk Developer is a key figure in the operation of the SharePoint Support team. To support best practices, this person must have excellent knowledge of SharePoint Online and SharePoint 2019 and a strong background in Agile-based projects. The Help Desk Developer will focus on SharePoint Online and the Power Platform, enabling seamless operations and rapid troubleshooting. They will drive innovation by leveraging the Power Platform to improve workflows, automate processes, and enhance overall productivity within SharePoint Online.
- Directly support the Enterprise SharePoint Helpdesk using ServiceNow, supporting multiple customers and addressing multiple tickets simultaneously.
- Consult with customers to identify and implement SharePoint requirements using out-of-the-box solutions and business intelligence.
- Create and troubleshoot Microsoft Power Platform applications (Power Automate, Power Apps, and Power BI) in conjunction with SharePoint Online.
- Data migration from SharePoint sites using ShareGate and running pre- and post-migration checks.
- Assist with developing SharePoint Online and On-Premise sites, troubleshoot areas for reconfiguration and development, and continue to support ad hoc SharePoint-related tasks.
- Evaluates user requests for new or modified features, such as a new SharePoint Online page/list/library/permission, or analyzes and develops specifications for design to determine feasibility, cost, and time required, and compatibility with the current system.
- Work with Product Owners to identify priorities, participate in Feature/Iteration Reviews, Backlog Refinement, and in team daily stand-up meetings.
- Support 508 accessibility requirements and remediation.
- Support the Migration from SharePoint On-Premise to SharePoint Online.
Secondary Responsibilities:
- Must be able to support on-call duties over the weekend and have a flexible working schedule.
- Must be able to multitask and write grammatically correct email responses to customers within the government.
- Must interact with a cross-disciplinary team and navigate between government clients, partner contractors, and our internal team.
Required Qualifications:
- Bachelor s degree in Information Technology, Computer Science, Information Systems, or a related field.
- Experience in systems design, programming, and/or systems software and support.
- Minimum of four (4) years of experience providing application helpdesk support in a Microsoft 365 and/or SharePoint environment.
- Minimum of two (2) years of hands-on experience with Microsoft SharePoint Online development.
- Microsoft SharePoint 2019 development experience.
- Minimum of one (1) year of hands-on experience with Microsoft Power Platform, including Power Automate, Power Apps, and Power BI.
- Minimum of two (2) years of hands-on experience with ServiceNow ticket creation and resolution.
- Experience using ShareGate for content migration, permission review, and report generation.
- Knowledge of Third-Party Tools like Nintex.
- Experience utilizing SAFe Agile and Scrum Methodologies.
- Excellent customer communication skills.
- Strong troubleshooting and root cause analysis skills.
- Experience with 508 requirements.
Preferred Qualifications:
- Microsoft certifications, such as:
o Microsoft 365 Certified: Fundamentals (MS-900)
o Microsoft Certified: Power Platform Fundamentals (PL-900)
o Microsoft Certified: SharePoint Associate or Administrator (Retired but still valued)
- Experience supporting federal government environments.
- Experience with using ShareGate.
- Experience with using Jira.