Overview
Skills
Job Details
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ServiceNow expertise: ITSM, ITAM, ITOM (ITBM a plus)
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ServiceNow certifications (CSA, CAD, CIS preferred)
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5+ years experience working on ServiceNow platform
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Development skills: JavaScript (primary), SQL, plus Java/C# helpful
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Business process analysis & workflow automation
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Strong communication skills (written, verbal, presentation)
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Agile/Scrum familiarity
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Local candidate (no relocation, no sponsorships)
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Experience with HRSD (HR Service Delivery) & Workplace Service Delivery
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Integration experience with Jira, Confluence, etc.
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Performance Analytics & dashboard creation
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Business Analysis certification
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Strong mentoring / leadership abilities
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Clear, professional communication (resume must reflect this)
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Strong presentation & stakeholder management
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Detail-oriented and self-motivated