Overview
On Site
Full Time
Skills
Help Desk
Technical Direction
Supervision
Information Systems
Staff Augmentation
Information Technology
Tier 1
Computer Hardware
Network
Identity Management
Provisioning
Microsoft Windows
Change Control
Writing
ACS
Project Planning
Management
Pricing
Estimating
Project Management
Performance Management
Preventive Maintenance
SOW
SAP BASIS
Law
IT Service Management
Innovation
Collaboration
Recruiting
Insurance
Finance
Professional Development
Training
Leadership
CompTIA
Customer Service
Career Counseling
Apex
Oracle Application Express
Job Details
Job#: 2078290
Job Description:
Description of Services
Based upon discussions held between Alaska Communications and APEX Systems LLC. Alaska Communications wishes to engage APEX Systems LLC to provide one (1) Information Technology Tier 1 equivalent resources to perform work under the technical direction and supervision of the Alaska Communications. The provided resources will provide services outlined in this Statement of Work. Alaska Communications anticipates this engagement will commence upon formal approval for this statement of work which is anticipated to be on or about July 2025 commencing for an estimated duration of 1,000 hours. The information systems support staff will conduct the following services at the direction of the Alaska Communications. The provided list while encompassing other tasks will be assigned on an as needed basis.
Primary Support
The purpose of this project is to provide professional Tier 1 IT Professional resource through staff augmentation to assist in troubleshooting and support of Alaska Communications end clients Information Technology Environment and End-Users.
Scope of Work:
Duration:
The anticipated length of this engagement will extend for an estimated duration of 1,000 hours.
Change Control
From time-to-time scope and requirements may occur throughout the progress of this engagement. In the event a situation occurs that requires modification to the currently proposed Statement of Work related to this engagement both Apex Systems LLC, and Alaska Communications Systems Holdings, Inc. must provide approval to incorporate proposed changes. (APEX Systems LLC or Alaska Communications Systems Holdings, Inc.) must provide a Change Order to the other party in writing. The ACS Project Manager will review the Change Order and its impact on the project. If both parties agree to the Change Order, the Project Manager will incorporate the change into the project plan and manage the change accordingly.
Pricing and Charges
Consulting charges are estimated based on the project as defined in this Statement of Work. The hourly rates for this effort will be pursuant to the chart below and per standard business hour. All durations and prices quoted herein are estimates only.
Work will be billed at actual costs incurred. All services are provided during standard business hours (Monday- Friday, 8AM-5PM) Alaska Time unless otherwise states excluding company holidays. Any work done outside of this time period will be billed at one and one-half times the standard hourly rate.
Should the scope of the engagement go outside the contents of this Statement of Work and require additional consulting hours, these hours will be billed on an hourly basis to Alaska Communications at the rate pursuant to the chart below and per standard business hour. Any items that fall outside the scope of this project should be reviewed and agreed to with a written Change Order signed by APEX Systems LLC and Alaska Communications Systems Holdings, Inc. prior to starting the additional work.
EEO Employer
Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at or .
Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.
Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Apex team member can provide.
Job Description:
Description of Services
Based upon discussions held between Alaska Communications and APEX Systems LLC. Alaska Communications wishes to engage APEX Systems LLC to provide one (1) Information Technology Tier 1 equivalent resources to perform work under the technical direction and supervision of the Alaska Communications. The provided resources will provide services outlined in this Statement of Work. Alaska Communications anticipates this engagement will commence upon formal approval for this statement of work which is anticipated to be on or about July 2025 commencing for an estimated duration of 1,000 hours. The information systems support staff will conduct the following services at the direction of the Alaska Communications. The provided list while encompassing other tasks will be assigned on an as needed basis.
Primary Support
The purpose of this project is to provide professional Tier 1 IT Professional resource through staff augmentation to assist in troubleshooting and support of Alaska Communications end clients Information Technology Environment and End-Users.
Scope of Work:
- The resource will perform the following Tier 1 support duties and other duties as assigned:Provide troubleshooting and manage hardware, software and/or network related issues.
- Document, track and monitor problems and customer reported issues.
- Installation, configuration and upgrading computing devices
- User account management
- Supporting MS 365 and MS Teams
- Technical expertise with hands-on-fix work with user equipment and issues
- Providing provisioning assistance, deprovisioning assistance and support for Windows 10 & 11
- Provide end user desktop and end point support.
Duration:
The anticipated length of this engagement will extend for an estimated duration of 1,000 hours.
Change Control
From time-to-time scope and requirements may occur throughout the progress of this engagement. In the event a situation occurs that requires modification to the currently proposed Statement of Work related to this engagement both Apex Systems LLC, and Alaska Communications Systems Holdings, Inc. must provide approval to incorporate proposed changes. (APEX Systems LLC or Alaska Communications Systems Holdings, Inc.) must provide a Change Order to the other party in writing. The ACS Project Manager will review the Change Order and its impact on the project. If both parties agree to the Change Order, the Project Manager will incorporate the change into the project plan and manage the change accordingly.
Pricing and Charges
Consulting charges are estimated based on the project as defined in this Statement of Work. The hourly rates for this effort will be pursuant to the chart below and per standard business hour. All durations and prices quoted herein are estimates only.
Work will be billed at actual costs incurred. All services are provided during standard business hours (Monday- Friday, 8AM-5PM) Alaska Time unless otherwise states excluding company holidays. Any work done outside of this time period will be billed at one and one-half times the standard hourly rate.
Should the scope of the engagement go outside the contents of this Statement of Work and require additional consulting hours, these hours will be billed on an hourly basis to Alaska Communications at the rate pursuant to the chart below and per standard business hour. Any items that fall outside the scope of this project should be reviewed and agreed to with a written Change Order signed by APEX Systems LLC and Alaska Communications Systems Holdings, Inc. prior to starting the additional work.
EEO Employer
Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at or .
Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.
Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Apex team member can provide.
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