Information Systems Architect (W2 Only)

• Providing level-2 and level-3 technical support for Citrix / XenApps server environment.

• Monitoring of VDI platform with various client tools Netscaler, ControlUP).

• Support will include:

• VDI End-User Sessions.

• VDI Stack.

• Level-2 management and technical support.

• Ensuring virtual sessions are working as intended.

• Handling IT- VDI related requests or inquiries received by client helpdesk.

• Ensuring all Citrix platform server systems under management have updated software patches.

• XenDesktop Broker including VDI monitoring and alerting support of the Citrix /VMware applications which are responsible for delivery of the virtualized desktop or applications.

• Ensure high levels of client satisfaction for the products/solutions which are supported.

• Addresses all technical questions around VDI and Citrix.

• Participate in client meetings to update team members.

• Ability to be the technical Subject Matter Expert within the Environment.

• Deploy and support core Microsoft services, AD, ADFS, DNS & DHCP, WSUS and Group Policy.

Qualifications Skills, Experience & Qualifications:

• Advanced system testing tool knowledge & experience.

• Strong technical experience with the following technologies:.

• Citrix Xen Desktop.

• Citrix Xen Server.

• Microsoft Windows infrastructure.

• Ability to work well within a team environment.

• Experience with Workflow analysis.

• Technical collaboration for client problem solving.

• Ability to apply best practices to ensure maximum amount of production.

• Ability to provide one-on-one training to teammates.

REQUIRED SKILLS:

• Effective communication skills (written and oral).

• Proven experience with Citrix/Xen Apps, VMware Administration, Microsoft Windows Servers, Citrix App Layering.

• Team member training.

• Adaptable, flexible, and self-motivated with strong technical and problem solving skills.

PREFERRED SKILLS:

• Citrix Administration Certification.

• Ability to effectively communicate with large or small groups of people through written or spoken communication.

• Ability to analyze, use structured problem solving and available tools to troubleshoot systems in a critical environment, identify root cause, create action plans, and resolve issues Ability to plan a large complex undertaking and effectively focus the efforts of a group to execute the plan for infrastructure implementation of systems.

• Must be a self-starter demonstrating the willingness to address / resolve ambiguity and conflict within complex VDI environment.

• Develop update processes and work with team members to maintain currency in the VDI environment;.

• Technical expertise a must.

REQUIRED EDUCATION:

• A bachelors of computer science degree or a related field, plus five years or more professional experience supporting a large scale enterprise Windows enviroment and experience in Citrix VDI.