Oracle Platform Engineer / Business Analyst Service and PDH

Oracle Platform Engineer / Business Analyst Service and PDH

Milwaukee, WI

Fulltime

Job Description:

Our Client's IT team is responsible for supporting our continued growth by partnering with each function to align the IT strategy and identify solutions, automating business processes, developing custom software solutions, providing, and governing access to data, evaluating, and implementing purchasing software solutions, enabling advanced technologies like AI and ML, and managing the infrastructure and security these solutions require across the enterprise. We work to solve business challenges and drive efficiency through technology.

Your Role on Our Team

As a Platform Engineer for Oracle Service and PDH, you will participate in a full suite implementation of Oracle Cloud ERP, delivering technology solutions and key initiatives encompassing all things Service, Return Authorization, Receiving, Repairing, Positioning Parts, Replacements, Warranty, Product Data Management, as well as Data Analytics across all these areas. You will serve as the go-to expert on technology solutions serving these key business areas and will be responsible for expanding the best practice utilization of any related software solutions.

Duties and Responsibilities:

Drive solutions across stakeholders primarily in global Service and PDH: Return Authorization, Receiving, Repairing, Positioning Parts, Replacements, Warranty, Product Data Management, as well as Data Analytics.

Participate in and contribute to the solution design (encompassing process, data, and system architectures) with solutions to support the evolution of Global Supply Chain functions.

Determine request urgency and alignment to business strategy. Collaborate with business owners to develop business cases.

Elicit requirements using interviews, document analysis, requirements workshops, business process descriptions, use cases, scenarios, business analysis, task, and workflow analysis.

Critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding, and distinguish user requests from the underlying true need.

Gather, document, analyze, and obtain approval on business requirements from stakeholders.

Translate business requirements to functional requirements, develop functional design in adherence with architecture standards and principles, and provide clarification of technical requirements as input for a dedicated technical development staff.

Complete impact assessments that outline the functional impact of new functionality and enhancements.

Document and maintain request and requirements traceability within the request system of record.

Configure functional application solutions as part of the build and test phase of solution delivery.

Work independently and as a member of the solution delivery team in the application development lifecycle, including the design, coordinator, and execution of testing of new or upgraded application functionality.

Ability to interact with all levels of stakeholders across the company; deliver information to executives, and work with Applications, Program Management, and Operations team members to define user requirements.

Lead the definition of functional strategy and vision and identify innovation opportunities.

Ability to travel to our Client's other locations on occasion.

Other duties and responsibilities as assigned.

Must Have:

Bachelor's degree in Computer Science or a Business-related field, and/or an equivalent technical degree with four years of experience.

5 or more years of Oracle Cloud experience, preferably with some of that experience being with Oracle Service Management and PDH.

5 or more years of business analyst experience, along with experience through at least one full cycle ERP implementation.

Preferred Skills:

Results-oriented collaborative team player with a keen ability to demystify and streamline processes.

Experience in program governance and both waterfall and agile methodologies and demonstrated ability to manage large, complex projects.

Be a business partner who can quickly learn business processes and provide strategic insight and guidance.

Demonstrated ability to build multi-year roadmaps aligned with business priorities.

Provide evidence of strategic thinking and experience executing in a fast-paced cross-functional environment.

Take accountability and possess a sense of urgency to design, build, and deliver solutions.

Possess excellent time management, prioritization, and organizational skills.

Decisive in handling difficult business problems. Translate problems into practical solutions.

Consistently ensures the team provides the customer with attentive, courteous, and informative service.

Ability to distill complex concepts and ideas into simple brief points of communication.

Ability to communicate in a powerfully succinct manner.

Can manage multiple tasks at one time and quickly and accurately shift attention among multiple tasks.

Excellent interpersonal skills and ability to influence and organize.

Results-oriented with a hands-on approach.