Level 1 - Performs job functions under close supervision or peer review - Learn area s direct flow; and how it affects surrounding systems and operational areas.
- Design, maintain, develop, and enhance Salesforce or Microsoft Dynamics systems and programs.
- Design and code basic-level systems, programs, and interfaces, using the appropriate structured programming techniques and programming languages.
- Participate in the development, review, and creation of documentation used to support associated systems.
- Create logic, system, and program flows for complex systems, including interfaces and metadata
- Write and execute unit test plans. Track and resolve any processing issues.
- Implement and maintain operational and disaster-recovery procedures.
- Participate in small to medium projects.
- Participate in the review of code and/or systems for proper design standards, content and functionality.
- Assist with development and delivery of presentations to staff and management
- Participate in all aspects of the Systems Development Life Cycle
- Analyze data/files and map data from one system to another
- Adhere to established source control versioning policies and procedures
- Develop programs, time estimates and project schedules based on prioritization and business requirements.
- Use sound project management methodology and demonstrate solid time management skills.
- Monitor and create priority list(s) that are agreed to by user management
- Meet timeliness and accuracy goals.
- Communicate status of work assignments to stakeholders and management.
Level 2 - Performs job functions with general supervision - Design, maintain and develop moderately complex systems and CRM applications
- Participate or lead medium projects.
- Track and resolve processing problems, coordinating with all appropriate areas
- Assist Users/Analysts with the development of system interface specifications
- Develop, write and implement processing requirements and post implementation review
- Develop time and cost estimates and system modification schedules.
- Create and deliver presentations to staff and management.
Level 3 - Performs job functions with minimal supervision - Facilitate and/or create new procedures and processes that support advancing technologies or capabilities
- Build, support, and maintain moderately complex processes, CRM applications, and data
- Evaluate high-level project information and assess project components to forecast work effort required
- Provide peer-level review and mentoring to levels 1 and 2
- Participate and/or lead large- or complex-technical projects
Level 4 - Performs job functions in a lead capacity - Serve as primary operational contact for internal and external customers when needed or in the absence of the Manager
- Ensure Service Level Agreements between department and operational or technical areas are met
- Lead, develop and mentor staff by providing opportunities for growth through delegation, training, and assignment to various project teams
- Inform the manager/supervisor of any issues impacting the efficient and effective performance of the department including system, resource, and informational barriers; Provide timely feedback to team member on performance
- Assist the manager/supervisor in the day-to-day operations of the department
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