Vendor Management Associate V

The Vendor Manager will oversee large-scale vendor operations supporting the Developer Ecosystem Success: Integrity team. This role is responsible for managing outsourced support teams, ensuring operational excellence, and driving performance against key SLAs such as CSAT and other scaled KPIs. The ideal candidate is a seasoned operations professional with expertise in contract management, back office support ticket processes, opex and budget tracking, and capacity planning. Fluency in handling large data sets, cost modeling, and forecasting is essential. Experience participating in and supporting RFP processes is a significant plus.

Job Responsibilities:

• Vendor Operations Oversight: Manage a set of vendor agents, ensuring operations meet SLAs (CSAT, KPIs) and deliver high-quality support at scale.
• Contract & Budget Management: Oversee contract execution, opex and budget tracking, and capacity planning for vendor teams.
• Back Office Support: Lead and optimize back office support ticket processes, ensuring timely resolution and operational efficiency.
• Data Analysis & Forecasting: Analyze large data sets to inform cost modeling, forecasting, and operational improvements.
• RFP Participation: Support and participate in RFP processes for vendor selection and management.
• Resource Provisioning: Ensure all external resources are appropriately provisioned on Meta internal systems in compliance with company policy.
• Vendor Communication: Own communication with a diverse network of vendor companies, fostering strong partnerships.
• Workflow Optimization: Review, prioritize, and track progress of issues affecting vendor operations; provide optimal solutions.
• Cross-Functional Collaboration: Support cross-functional teams (Program Management, Engineering, etc.) to ensure requirements are implemented and processes are well understood.
• Tooling & Automation: Work with tooling teams to define platform designs and automation for vendor management.
• Process Improvement: Continuously improve and optimize internal and external processes and workflows.

• 7-15 years of experience in vendor operations
• Expert organization, planning, and prioritization skills
• Strong problem-solving abilities
• Experience in contract management, opex/budget tracking, and capacity planning
• Experience managing large-scale vendor operations and outsourced support teams
• Fluency in handling large data sets, cost modeling, and forecasting
• Experience with back office support ticket processes
• Excellent verbal and written communication skills
• Ability to work under pressure and manage multiple projects in a fast-paced environment
• Experience participating in/supporting RFPs is a plus
• Bachelor s degree in a relevant field or equivalent experience

• Comprehensive medical benefits
• Competitive pay
• 401(k) retirement plan
• and much more!

Technology is our focus and quality is our commitment. As a national expert in delivering flexible technology and talent solutions, we strategically align industry and technical expertise with our clients business objectives and cultural needs. Our solutions are tailored to each client and include a wide variety of professional services, project, and talent solutions. By always striving for excellence and focusing on the human aspect of our business, we work seamlessly with our talent and clients to match the right solutions to the right opportunities. Learn more about us at inspyrsolutions.com.

INSPYR Solutions provides Equal Employment Opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, INSPYR Solutions complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.

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