Overview
Hybrid
$50 - $55
Contract - W2
Contract - 12 Month(s)
No Travel Required
Skills
IT Service Management
Communication
Documentation
ServiceNow
Technical Support
Tier 1
Epic
Health Care
Help Desk
IT Management
Leadership
Mentorship
SLA
Job Details
Job Title: EHR Helpdesk 1st Shift Lead Job ID: 25-08246 Location: Research Triangle Park, NC (Hybrid) Duration: 12 months of contract
Description:
Seeking an experienced EHR Helpdesk Shift Lead with strong Epic EHR support expertise. This role serves as the senior technical lead for Epic-related issues within a centralized IT Helpdesk supporting 13 state-run healthcare facilities.
Responsibilities:
- Lead Epic-related incident resolution and escalations
- Provide expert-level support and troubleshoot complex Epic issues
- Guide and mentor Tier 1/2 helpdesk staff
- Monitor ServiceNow tickets and ensure SLA compliance
- Support go-lives, upgrades, and TDRs
- Maintain documentation and train staff
Requirements:
- Proven experience supporting Epic EHR
- Strong leadership, communication, and troubleshooting skills
- Familiarity with ServiceNow or similar ITSM tools.
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