L2 POS Support Specialist

Overview

On Site
$23.00 - $24.25 hourly
Contract - W2
Contract - Temp

Skills

Production Support
User Guides
SAP BASIS
Point Of Sale
Functional Design
Project Management
Performance Management
Preventive Maintenance
ROOT
Unit Testing
Testing
Change Control
Artificial Intelligence
Messaging

Job Details

RESPONSIBILITIES:
Kforce has a client that is seeking an L2 POS Support Specialist in Anaheim, CA.

Summary:
The POS Associate is a technical subject matter expert (SME) who supports the business areas with technology needs in this highly configurable environment, provides education, and provides daily operational production/support. They are a liaison with business users on process changes and analyze the implications of the changes on systems applications. You will maintain user documentation on an ongoing basis. The POS Associate is a critical member of the project team for IT projects by assisting the Technical Leads in providing technical requirements for the functional design document in a clear, concise manner, written or verbally, and able to convey this information to the PM's in order for the PM to execute the project.

Responsibilities:
* Analyzes and help determine root cause of an issue occurring in the listed applications
* Partners with Store Apps Manager and/or Vendor If issues are detected to obtain fix
* Ensures data outbound from StoreHub is loaded into applications successfully
* Makes configuration changes, ensuring the software is built, packaged and ready for installation; Unit and system tests changes, and coordinates any other testing required
* Brings awareness to issues and prioritizes workload with their Store Applications Manager
* WorkspaceOne, RemoteLink, Kioware: Analyzes and helps determine root cause of an issue occurring in these applications
* Works with appropriate parties to make or receive the fix, unit test, and coordinates any other testing required
* Represents the change(s) to the Change Control Board

REQUIREMENTS:
* To be considered for this position, candidates must have experience in a similar role, or they must possess significant knowledge, experience, and abilities to successfully perform the responsibilities listed
* Relevant education and/or training will be considered a plus

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.

This job is not eligible for bonuses, incentives or commissions.

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

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