Overview
Skills
Job Details
Our client, an extremely successful international investment bank, is looking for an IT Resource Management Lead to align workforce management with ITIL practices ensuring optimal utilization of resources, monitor IT performance and generate reports to support decision-making processes within the IT organization.
You will create and establish an ongoing capacity plan to leverage existing resources and/or accomodate new resources within the budget guidelines according to KPI metrics. In addition, you will have oversight of common workforce management tasks including reporting, identifying trends and mastering the WFM tools and capabilities (ServiceNow).
Candidates must have a BA/BS in a relevant discipline, strong capacity and resource allocation analysis experience with a delivery organization of 500+ resources and at least 5 years of relevant including some experience with PPM tools. Experience with ServiceNow's SPM module or another similar tool such as Planview AdaptiveWork, Monday.com, Teamwork, Clarity, Smartsheet, Wrike or Microsoft Project would be a major plus.
In addition to the salary the firm offers a significant bonus and excellent benefits.