Client Technologies Technician - Onsite

Title: Client Technologies Technician - Onsite

Mandatory skills:

Desktop Support, PC Support,
PC Setup, Config, Deployment,
Inventory, Documentation, Label,
Device Imaging, Device prep, Deployment,
Laptop, Desktop, Operating Systems,
IT infrastructure, IT management, IT standards, IT Help Desk, IT policy,
imaging tools, imaging software, security policy, system configuration, system updates,
system checks, quality assurance protocols, software installation, security patches,
data privacy regulations, user accounts, domain joins, network settings, device management tools

Description:

SCOPE OF THE PROJECT:
Imaging, Preparation, and Deployment of Laptops and Desktops for the client
The primary objective of this project is the imaging, configuration, and deployment of 600 laptops and 23 desktops to staff across the client. This initiative supports the client's ongoing efforts to modernize its IT infrastructure and enhance user productivity.

DAILY DUTIES/ RESPONSIBILITIES:

Key Activities:

Device Imaging:
Utilize client-approved imaging tools and software to install standardized operating systems and core applications on each device.
Ensure imaging aligns with client security policies and system configurations.
Validate successful imaging through system checks and quality assurance protocols.

Preparation and Configuration:
Apply required system updates, software installations, and security patches.
Configure user accounts, domain joins, network settings, and device management tools as per client IT standards.
Label and inventory all devices for tracking and assignment.

Deployment:
Coordinate with client IT to schedule device rollouts across various judicial branch locations.
Provide onsite or remote setup assistance to end-users during deployment.
Offer initial user support to ensure successful handoff and adoption.

Documentation and Reporting:
Maintain detailed logs of device status, imaging completion, configuration steps, and deployment dates.
Report progress, challenges, and completion milestones to project leads and the client IT management.

Team Collaboration:
The laptop project team will work in close coordination with the client IT Help Desk and Network staff to ensure all devices meet operational standards.
Team members are expected to follow client s IT policies, adhere to data privacy regulations, and maintain a high standard of professionalism and efficiency throughout the deployment process.

REQUIRED SKILLS (RANK IN ORDER OF IMPORTANCE):
Device Imaging
Device prep and configuration/setup

PREFERRED SKILLS (RANK IN ORDER OF IMPORTANCE):
Inventory
Documentation

REQUIRED EDUCATION/CERTIFICATIONS:
High School Diploma, certifications are a plus (A+ or Network +).

PREFERRED EDUCATION/CERTIFICATIONS:
High School Diploma, some college, certifications are a plus (A+ or Network +).

Skills:

Category - Name - Required - Importance - Level - Last Used - Experience
Desktop/PC Support - PC Setup, Config, & Deployment - Yes - 1 - Entry - Within 1 Year - 1 - 2 Years

Note:
Remote Work Availability: 0%

VIVA USA is an equal opportunity employer and is committed to maintaining a professional working environment that is free from discrimination and unlawful harassment. The Management, contractors, and staff of VIVA USA shall respect others without regard to race, sex, religion, age, color, creed, national or ethnic origin, physical, mental or sensory disability, marital status, sexual orientation, or status as a Vietnam-era, recently separated veteran, Active war time or campaign badge veteran, Armed forces service medal veteran, or disabled veteran. Please contact us at for any complaints, comments and suggestions.

Contact Details :

VIVA USA INC.
3601 Algonquin Road, Suite 425
Rolling Meadows, IL 60008