Overview
On Site
Depends on Experience
Contract - W2
Skills
Helpdesk
Troubleshoot
Network
IT
Job Details
Project Description:
Primary Responsibilities:
- Troubleshoot corporate applications with the use of a Knowledge Base and assign issues to the appropriate support group as needed
- Follow all escalation procedures according to service level agreement - Use remote control tool (Bomgar) to assist end users when needed
- Provide an accurate record of each call, in incident management tracking tool (Service Now)
- Demonstrate a depth and breadth of knowledge/skills in own area and is often able to apply these outside of own function
- Act as a technical resource to others to resolve problems, issues, errors or related
- Anticipate customer needs and proactively identifies solutions
- Plan, prioritize, organize, and complete work to meet established objectives. Tech needs to work autonomously but has support from the larger team.
- Troubleshoot corporate applications with the use of a Knowledge Base and assign issues to the appropriate support group as needed
- Follow all escalation procedures according to service level agreement - Use remote control tool (Bomgar) to assist end users when needed
- Provide an accurate record of each call, in incident management tracking tool (Service Now)
- Demonstrate a depth and breadth of knowledge/skills in own area and is often able to apply these outside of own function
- Act as a technical resource to others to resolve problems, issues, errors or related
- Anticipate customer needs and proactively identifies solutions
- Plan, prioritize, organize, and complete work to meet established objectives. Tech needs to work autonomously but has support from the larger team.
- Responsibilities:
- Assist with new hires and acquisitions.
- Follow all escalation procedures according to the service level agreement
- Use a remote control tool to assist end users when needed
- Provide an accurate record of each call in the incident management tracking tool
- Anticipate customer needs and proactively identify solutions
- Plan, prioritize, organize, and complete work to meet established objectives
- Follow all escalation procedures according to the service level agreement
- Use a remote control tool to assist end users when needed
- Provide an accurate record of each call in the incident management tracking tool
- Anticipate customer needs and proactively identify solutions
- Plan, prioritize, organize, and complete work to meet established objectives
- Mandatory Skills Description:
Absolutely must:
1.Good communication skills
2. Ability to articulate IT troubleshooting with non-IT personnel, providers, and medical staff
3. Ability to work autonomously with little supervision and good documentation skills.
Minimum 3 years IT experience with 5 + preferred.
Requirements:
- 3 or more years of experience with PC operating systems
- 3 or more years of experience in a customer service role
- 3 or more years of Technology Support experience
- Experience with Networking Principles, Internet Protocol Suite (TCP/IP), Local Area Networks (LAN) and Wide Area Networks (WAN)
- Experience with MS Office (including Word, Excel, and PowerPoint) Assets - Information Technology Certifications preferred
- Computing Technology Industry Association A+ Certification preferred
IT Field tech experience, in any discipline, medical/clinical support preferred.
Must have own transportation and be willing to travel to multiple clinics in the area when needed.
1.Good communication skills
2. Ability to articulate IT troubleshooting with non-IT personnel, providers, and medical staff
3. Ability to work autonomously with little supervision and good documentation skills.
Minimum 3 years IT experience with 5 + preferred.
Requirements:
- 3 or more years of experience with PC operating systems
- 3 or more years of experience in a customer service role
- 3 or more years of Technology Support experience
- Experience with Networking Principles, Internet Protocol Suite (TCP/IP), Local Area Networks (LAN) and Wide Area Networks (WAN)
- Experience with MS Office (including Word, Excel, and PowerPoint) Assets - Information Technology Certifications preferred
- Computing Technology Industry Association A+ Certification preferred
IT Field tech experience, in any discipline, medical/clinical support preferred.
Must have own transportation and be willing to travel to multiple clinics in the area when needed.
- Nice-to-Have Skills Description:
Communication skills with non IT People
Ability to work autonomously.
Ability to work autonomously.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.