Overview
On Site
USD 35.00 - 44.00 per hour
Contract - Independent
Contract - W2
Skills
SAP BASIS
Business Process
Business Analysis
FOCUS
Process Improvement
Documentation
Agile
Scrum
Project Management
Gap Analysis
Call Center
Customer Service
Workflow
Analytical Skill
Problem Solving
Conflict Resolution
Communication
Collaboration
Presentations
Management
Finance
Accounting
Marketing
Legal
Customer Support
Online Training
Artificial Intelligence
Insurance
.NET
Job Details
Description
We are looking for an experienced Business Analyst to join our team on a long-term contract basis in North Haven, Connecticut. This role is ideal for someone who thrives in analyzing complex processes, identifying gaps, and driving effective solutions. The position requires a strong background in business analysis and excellent communication skills to collaborate across various teams.
Responsibilities:
Analyze and evaluate business processes to identify areas for improvement and recommend effective solutions.
Collaborate with stakeholders to gather and document requirements, ensuring alignment with organizational goals.
Review and assess documentation to ensure accuracy, completeness, and adherence to standards.
Facilitate Agile Scrum ceremonies and contribute to the development of project deliverables.
Conduct gap analysis to identify discrepancies between current and desired states and propose actionable strategies.
Work closely with call center teams to understand customer service workflows and optimize operations.
Create detailed reports and presentations to communicate findings and recommendations effectively.
Partner with cross-functional teams to ensure seamless implementation of proposed changes.
Monitor and track project progress, ensuring timely delivery and quality outcomes.
Stay updated on industry trends and best practices to continuously enhance business analysis processes.
Requirements
Proven experience in business analysis, with a focus on process improvement and documentation.
Strong knowledge of Agile Scrum methodologies and their application in project management.
Expertise in conducting gap analysis and delivering actionable insights.
Familiarity with call center customer service workflows and operations.
Exceptional analytical and problem-solving skills.
Excellent communication and interpersonal abilities for effective collaboration.
Proficiency in creating detailed reports and presentations.
Ability to manage multiple tasks simultaneously and meet deadlines in a dynamic environment.
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.
We are looking for an experienced Business Analyst to join our team on a long-term contract basis in North Haven, Connecticut. This role is ideal for someone who thrives in analyzing complex processes, identifying gaps, and driving effective solutions. The position requires a strong background in business analysis and excellent communication skills to collaborate across various teams.
Responsibilities:
Analyze and evaluate business processes to identify areas for improvement and recommend effective solutions.
Collaborate with stakeholders to gather and document requirements, ensuring alignment with organizational goals.
Review and assess documentation to ensure accuracy, completeness, and adherence to standards.
Facilitate Agile Scrum ceremonies and contribute to the development of project deliverables.
Conduct gap analysis to identify discrepancies between current and desired states and propose actionable strategies.
Work closely with call center teams to understand customer service workflows and optimize operations.
Create detailed reports and presentations to communicate findings and recommendations effectively.
Partner with cross-functional teams to ensure seamless implementation of proposed changes.
Monitor and track project progress, ensuring timely delivery and quality outcomes.
Stay updated on industry trends and best practices to continuously enhance business analysis processes.
Requirements
Proven experience in business analysis, with a focus on process improvement and documentation.
Strong knowledge of Agile Scrum methodologies and their application in project management.
Expertise in conducting gap analysis and delivering actionable insights.
Familiarity with call center customer service workflows and operations.
Exceptional analytical and problem-solving skills.
Excellent communication and interpersonal abilities for effective collaboration.
Proficiency in creating detailed reports and presentations.
Ability to manage multiple tasks simultaneously and meet deadlines in a dynamic environment.
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.