Senior Product Manager, OnStar Services

Job Description

Work Arrangement:

Hybrid: This role is categorized as hybrid. This means the successful candidate is expected to report to the Technical/Innovation Center in Mountain View (CA) or Warren (MI) three times per week, at minimum. This position can be located at either of these 2 locations.

The Role

We're seeking a Senior Product Manager to help shape the future of OnStar Services - a high-impact individual contributor who thrives in complexity, embraces bold thinking, and turns strategy into action.

In this role, you'll help define and deliver the next generation of OnStar Services. You'll focus on product vision, strategy, and execution - working across engineering, design, program, marketing, sales, and other teams to bring connected vehicle innovations to life for millions of customers.

You are a strategic and curious product thinker who connects the dots between technology, user needs, and business outcomes. You bring a strong understanding of emerging trends in automotive, connectivity, and AI, and you're energized by the opportunity to create meaningful, high-impact experiences. You excel at building alignment across teams, navigating ambiguity with confidence, and making principled, data-informed decisions with high conviction. Above all, you advocate for the customer and push boundaries to deliver exceptional product experiences.

What You'll Do

- Help define and support the execution of the product vision and strategy for OnStar Services

- Contribute to long-term strategic planning (LTP) by identifying new opportunities that drive growth and deliver value across the vehicle lifecycle

- Lead product initiatives that span multiple teams, driving clarity, alignment, and momentum across complex problem spaces

- Conduct customer research, analyze user behavior, and benchmark competitors to uncover insights and inform product decisions

- Translate insights into clear, actionable product requirements - including user stories, use cases, business cases, and success metrics

- Create and maintain product backlogs, prioritizing features and enhancements based on customer needs, business impact, and technical feasibility

- Partner with cross-functional teams - including engineering, design, program, marketing, sales, data and product integration - to align on goals and ensure successful delivery

- Develop product artifacts that clearly communicate strategy and progress, including roadmaps, narratives, vision documents, and PRFAQs

- Act as the voice of the customer, ensuring OnStar Services deliver intuitive, valuable, and future-ready experiences

- Represent the intersection of customer insight and business strategy, helping teams make confident, customer-centric decisions

Additional Job Description

Your Skills & Abilities (Required Qualifications)

- 3+ years working on technology-powered digital products as a product manager

- 3+ years of experience managing products focused on connected services or vehicle

- Must have supported or led product development from concept to delivery

- Deep familiarity with GM's vehicle product offerings, OnStar Services and marketplace offerings

- Proven ability to balance tradeoffs between consumer needs and
expectations, legal and regulatory requirements, data and business objectives

- Demonstrated expertise in writing, with the ability to effectively balance and integrate vision, strategy, and technical details in a cohesive narrative.

- Ability to identify key data and metrics required to make decisions and
implications of their movement

- Comfort with identifying and leading the execution of qualitative/quantitative customer research

- Strong communication and storytelling skills, with the ability to articulate
complex concepts to all stakeholders

- Familiarity with latest emerging AI trends and capabilities

What Will Give You a Competitive Edge (Preferred Qualifications)

- Advanced educational background (MBA, Degree in Engineering, Computer Science, etc.)

- Experience leading digital products across a variety of platforms (mobile,
web, etc.)

- 5+ years of product management experience

- 5+ years of vehicle software, connected services or related experience

- Familiarity with GM connected vehicle data

Compensation: The compensation information is a good faith estimate only. It is based on what a successful applicant might be paid in accordance with applicable state laws. The compensation may not be representative for positions located outside of the California Bay Area.

• The salary range for this role is $131,000 to $202,000. The actual base salary a successful candidate will be offered within this range will vary based on factors relevant to the position.
• Bonus Potential: An incentive pay program offers payouts based on company performance, job level, and individual performance.

Benefits: GM offers a variety of health and wellbeing benefit programs. Benefit options include medical, dental, vision, Health Savings Account, Flexible Spending Accounts, retirement savings plan, sickness and accident benefits, life insurance, paid vacation & holidays, tuition assistance programs, employee assistance program, GM vehicle discounts and more.

This job may be eligible for relocation benefits.

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