Desktop Support Engineer

Role: Deployment Engineer

Location: Houston, TX, Steven s Point, Wisconsin and Schaumburg, IL

Duration: 2-3 months

Position Overview:

We are seeking five Deployment Engineers to support a large-scale corporate computer refresh initiative. In this hands-on role, you will be responsible for the end-to-end deployment of new user devices, ensuring seamless migration of data, applications, settings, and permissions. This is a customer-facing technical role that requires a mix of hardware expertise, software familiarity, and excellent interpersonal skills.

Key Responsibilities:

• Deploy, configure, and validate new Windows-based corporate laptops
• Perform full user profile migrations including data, settings, and licensed applications
• Wipe and prepare old devices for lease return or decommissioning
• Provide in-person technical support to employees during the transition process
• Install, configure, and troubleshoot applications (Microsoft 365, collaboration tools, enterprise apps)
• Set up and troubleshoot network connections, printers, monitors, docks, and peripherals
• Support conference room hardware setup (displays, webcams, connectivity)
• Manage tickets and asset inventory updates in ServiceNow
• Escalate and collaborate with vendors as needed for resolution
• Develop and update knowledge base articles and user guides
• Provide Level 2 support for incident resolution and ensure high customer satisfaction
• Ensure compliance with internal security policies, deployment procedures, and documentation standards
• Work with end users to troubleshoot any PC hardware and software issues
• Engage end users in a professional, courteous manner with focus on fast issue resolution and excellent customer satisfaction
• Provide support to end users who require assistance with conference room collaboration tools

Experience requirements

1. Bachelor s Degree and 1 or more years of experience in the Desktop Support area

OR

1. High School Diploma or Equivalent and 3 or more years of experience in the Desktop Support area Preferred
2. Strong verbal and written communication skills

Skills Functional/Technical Skills

1. Computer Operations -Proficiency Level Intermediate
2. IT Standards Procedures & Policies - Proficiency Level Intermediate
3. IT Systems Management - Proficiency Level Intermediate
4. Systems Thinking - Proficiency Level Intermediate
5. Commitment to "internal client " and focus on customer satisfaction
6. Sufficient written and verbal communication skills
7. Strong problem-solving analytical skills
8. Able to develop and drive initiatives with minimal oversight or guidance
9. Excellent written and verbal communication and presentation skills
10. Experience in desktop technical support Incident resolution.
11. Experience in tools like Service now, Active Directory
12. Experience in hardware troubleshooting
13. Knowledge about Microsoft Config Manager (Previously known as SCCM), Microsoft Intune tools
14. Knowledge of Windows 23H2 and 24H2