Overview
On Site
BASED ON EXPERIENCE
Contract - Independent
Contract - W2
Contract - 10+ mo(s)
Skills
ENDPOINT CENTRAL
DESKTOP CENTRAL
MANAGEENGINE
SYSTEM CENTER CONFIGURATION MANAGER
MICROSOFT ENDPOINT CONFIGURATION MANAGER
MECM
SOFTWARE DEPLOYMENT
ENDPOINT MANAGEMENT
WSUS
INTUNE
AUTOMATION
CONFIGURATION MANAGEMENT
ITSM
SCCM
SCRIPTING
POWERSHELL
VBSCRIPT
BATCH
SCRIPT
POWER SHELL
WINDOWS
TROUBLESHOOT
DEPLOY
MICROSOFT
AD
ACTIVE DIRECTORY
DESKTOP
HARDWARE
SOFTWARE
PC
OS
EXPERIENCE
Job Details
Technical Support Analyst 4
Onsite
About the Job
DataSoft Technologies is a highly recognized provider of professional IT Consulting services in the US. Founded in 1994, DataSoft Technologies, Inc. provides staff augmentation services for Information Technology and Automotive Services. Our team member benefits include:
Onsite
About the Job
- Duration: 12 Month Contract (possibility of extension)
- Location: - Onsite: Richmond, VA
- Pay rate: Hourly, depending on experience
- Job ID: 773705
- Performs software installations manually and via automated deployment tools and command line scripting
- Keep software updated on clients with the latest patches and updates
- Create software packages for ease of use and consistent deployments to agency
- Onboarding and offboarding both new and separating employees
- Supports and maintains user account information changes including system access rights, security, and system groups
- Manages and monitors customer IT issues using helpdesk tools - Keystone Edge (KSE), Shared Email Inbox, and SharePoint.
- Provides support over the phone, in person, and using remote control tools
- Acts as a liaison to ensure the delivery of high-performance IT support services
- Works directly with customers to assist in managing and fixing software and application issues on desktops, laptops, tablets, printers and copiers
- Provides recommendations to management for the improvement of systems and processes
- Provides troubleshooting and root cause analysis of software, hardware, network, and system issues, and escalates as needed to the appropriate resource
- Installs, maintains, relocates, and assists in testing and upgrading of new and existing hardware and software (must be able to lift up to 50lbs)
- Creates documentation of work processes and procedures, and creates job aids for internal staff.
- Working experience with Microsoft Software Installer (MSI) packaging, and packaging software for installation, testing, and deployment to desktops remotely
- Working knowledge of Managed Engine Endpoint Central, Microsoft Systems Center Configuration Manager (SCCM), and other automation tools for updates, patching, and software vulnerability remediation.
- Considerable experience troubleshooting software packages, deployments, and client components.
- Considerable scripting experience with but not limited to PowerShell, VBScript, and batch scripts.
- Working knowledge analyzing vulnerability reports to determine patching priorities.
- Strong customer service skills with a Customer First attitude
- Extensive skills and experience in desktop products including but not limited to Windows 11, SharePoint, OneDrive, Teams, and Microsoft Office 365
- Ability to utilize troubleshooting tools and skills in managing and administering desktops, laptops, tablets, and phones
- Excellent research and investigative skills
- Knowledge and experience in Active Directory, Group Policy (GPO), remote support tools, basic networking
- Experience in working with help request tracking and reporting tools
- Knowledge of IT concepts and trends and new technologies
- Ability to troubleshoot hardware and software issues, and communicate solutions to customers both verbally and inwriting
- Ability to communicate effectively verbally and in writing with individuals and groups.
DataSoft Technologies is a highly recognized provider of professional IT Consulting services in the US. Founded in 1994, DataSoft Technologies, Inc. provides staff augmentation services for Information Technology and Automotive Services. Our team member benefits include:
- Paid Holidays/Paid Time Off (PTO)
- Medical/Dental Insurance
- Vision Insurance
- Short Term/Long Term Disability
- Life Insurance
- 401 (K)
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.