Site Reliability Engineer

Position: Software Engineer, Senior
Location: Milwaukee, WI
Duration: 12 MOnth Contract to Hire

Job Overview:
The Software Engineer Senior will play a pivotal role in driving innovation and growth within the Banking Solutions, Payments, and Capital Markets business. This position requires a hands-on approach to ensure the reliability, availability, and performance of applications and services. The candidate will focus on customer-centric innovation, automation, and operational excellence, contributing to the organization's leadership in the competitive banking, payments, and investment landscape.

Responsibilities:

• Design and maintain monitoring solutions and alerting mechanisms for infrastructure, application performance, and user experience metrics.
• Implement automation tools and processes to streamline routine tasks, scale infrastructure, and ensure seamless deployments and updates.
• Ensure high availability, reliability, and optimized performance of applications and services.
• Lead incident response efforts, including identification, triage, resolution, and post-incident analysis.
• Conduct capacity planning, performance tuning, and resource optimization to meet scalability goals.
• Collaborate with security teams to implement best practices and ensure compliance with regulatory requirements.
• Manage deployment pipelines, release processes, and configuration management for application deployments.
• Identify areas for improvement in reliability, performance, and efficiency through data analysis and root cause analysis.
• Create and maintain documentation, runbooks, and knowledge base articles for operational procedures and troubleshooting guides.
• Develop and test disaster recovery plans and failover mechanisms to ensure business continuity.
• Collaborate with development, QA, DevOps, and product teams to align on reliability goals and incident response processes.
• Participate in on-call rotations and provide 24/7 support for critical incidents.

Qualifications:

• Proficient in development technologies, architectures, and platforms (web, API).
• Experience with cloud platforms (e.g., AWS, Azure, Google Cloud) and infrastructure as code (IaC) tools.
• Knowledge of monitoring tools (e.g., Prometheus, Grafana, DataDog) and logging frameworks (e.g., Splunk, ELK Stack).
• Strong incident management skills, including triage, root cause analysis, and post-mortem reviews.
• Proficiency in scripting languages (e.g., Python, Bash) and automation tools (e.g., Terraform, Ansible).
• Experience with CI/CD pipelines using tools like Jenkins, GitLab CI/CD, or Azure DevOps.
• Expertise in setting up monitoring solutions and creating dashboards for system performance and user experience.
• Familiarity with APM (Application Performance Monitoring) and RUM (Real User Monitoring) tools.
• Commitment to continuous learning and staying updated with industry trends and best practices.
• Adaptability to evolving requirements and a focus on driving continuous improvement.

Personal Characteristics:

• Demonstrates judgment and flexibility in addressing complex issues and developing thoughtful solutions.
• Takes ownership of engineering and product outcomes with a proactive approach.
• Action-oriented self-starter with the ability to set strategy and drive execution.
• Excellent interpersonal communication, negotiation, and influencing skills.
• Strong attention to detail and a commitment to implementing best practices.
• Ability to establish credibility with employees, business partners, and external resources.
• Embodies the firm's values: Win as one team, Lead with integrity, and Be the change.

About PTR Global: PTR Global is a leading provider of information technology and workforce solutions. PTR Global has become one of the largest providers in its industry, with over 5000 professionals providing services across the U.S. and Canada. For more information visit ;br>
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Pay Range: $55-$60/hr W2

The specific compensation for this position will be determined by a number of factors, including the scope, complexity and location of the role as well as the cost of labor in the market; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. Our full-time consultants have access to benefits including medical, dental, vision and 401K contributions as well as any other PTO, sick leave, and other benefits mandated by appliable state or localities where you reside or work.

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