Overview
Skills
Job Details
#LI-VB1
Level 2 Help Desk Support with Apple and Android O/S
Need to be able to interact with customers and provide exceptional technical services. Will interface with customers to troubleshoot and evaluate reported issues on specific devices and remediate directly on the device or from the backend infrastructure side. Need to have the ability to investigate and analyze systems logs both directly from the device and the backend infrastructure side, work with vendors to analyze and determine root cause. Need to be available to answer users' questions about application downloads, activations, and best practices. Be able to assist with the setup of new accounts & devices, stage and provide support for mobile apps for different LOB, conduct required surveys, reporting, etc.
Desired Skills
- Strong analytical skills/problem solving/conceptual thinking.
- Must be detail oriented and organized.
- Excellent verbal and written communication skills; Strong influencer, facilitator, and collaborator.
- Proven ability to work independently, multi-task and effectively work in a complex environment with a global team structure.
- Proven team player who can work comfortably in a multicultural environment.
- Splunk and/or Dynatrace knowledge to analyze logs for troubleshooting
- Experience with Microsoft Intune Mobile Device management.
- Experience with Microsoft Azure and Entra a plus.
- Knowledge of PowerShell scripting a plus.
location: Charlotte, North Carolina
job type: Contract
salary: $50 - 54 per hour
work hours: 8am to 5pm
education: Bachelors
responsibilities:
They should be able to work as a team member with other technical teams such as Networking, GIS, Server team, etc. to analyze data, network diagrams, to determine system failure point or root cause during outages.
qualifications:
Desired Skills
- Strong analytical skills/problem solving/conceptual thinking.
- Must be detail oriented and organized.
- Excellent verbal and written communication skills; Strong influencer, facilitator, and collaborator.
- Proven ability to work independently, multi-task and effectively work in a complex environment with a global team structure.
- Proven team player who can work comfortably in a multicultural environment.
- Splunk and/or Dynatrace knowledge to analyze logs for troubleshooting
- Experience with Microsoft Intune Mobile Device management.
skills: Required Skills
Well-rounded knowledge of large-scale enterprise mobile device management such as Microsoft Intune Mobile Device Management
Well-rounded knowledge of the Apple and/or Android operating system.
Familiarity with core Microsoft infrastructure technologies, including Active Directory, Exchange Server, and Teams.
Splunk and/or Dynatrace knowledge to analyze logs for troubleshooting
Desired/Plus Skills
Experience with Microsoft Azure and Entra a plus.
- Knowledge of PowerShell scripting a plus.
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).
This posting is open for thirty (30) days.