Production Management | Level 1 (USD)

Position: Production Management
Location: New York, New York
Duration: Contract

Job Overview:
We are seeking a Production Support Analyst to join the Global Client Technology team. The ideal candidate will thrive in a fast-paced, dynamic environment and be passionate about supporting distributed platforms. This role is perfect for someone who enjoys tackling technological challenges, solving complex problems, and improving production stability. The candidate will work closely with a global production support team to enhance system reliability and build strong relationships with downstream consumers.

Responsibilities:

• Manage the technology stack to ensure expected service delivery through proactive system alerts, incident management, problem management, and user escalations/tickets via ServiceNow.
• Troubleshoot issues across the entire stack, including hardware, software, applications, and networks.
• Lead incident calls with IT partners, infrastructure teams, and other technology stakeholders.
• Collaborate with development teams and users to resolve support issues effectively.
• Identify areas for improvement, including automation, toil reduction, resiliency, and observability across the platform, while building knowledge and documentation for the team.
• Operate within a follow-the-sun support model, providing global production support coverage in Asia, EMEA, and North America.
• Participate in weekend and off-hours on-call rotations and act as a point of escalation during critical incidents.
• Ensure global teams follow consistent procedures and practices.

Qualifications:

• 1 to 5 years of practical experience in production support or a similar role.
• Working knowledge of UNIX/LINUX operating systems.
• Proficiency in any scripting language (e.g., Shell Scripting, Python, Perl, or JavaScript).
• Experience with relational databases (e.g., Sybase, DB2, SQL, Postgres).
• Strong troubleshooting skills for application issues and incident management.
• Excellent and confident communication skills to manage high-pressure environments.

Preferred Skills:

• Bachelor's degree in Computer Science or an engineering field.
• Prior experience in the financial industry is desirable.
• Familiarity with SRE principles and practices, such as service level indicators (SLIs), service level objectives (SLOs), error budgets, incident management, postmortems, and a blameless culture.
• Exposure to modern observability tools such as Prometheus, Grafana, Kubernetes, Docker, and Ansible.
• Knowledge of ITIL principles, SDLC, and Agile development methodologies.
• Experience in cloud or distributed computing technology or relevant certifications is a plus.

Pay rate :$40-45/hr
About PTR Global: PTR Global is a leading provider of information technology and workforce solutions. PTR Global has become one of the largest providers in its industry, with over 5000 professionals providing services across the U.S. and Canada. For more information visit ;br>
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The specific compensation for this position will be determined by several factors, including the scope, complexity, and location of the role, as well as the cost of labor in the market; the skills, education, training, credentials, and experience of the candidate; and other conditions of employment. Our full-time consultants have access to benefits, including medical, dental, vision, and 401K contributions, as well as PTO, sick leave, and other benefits mandated by applicable state or localities where you reside or work.

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