Specialist, Community Management

Job Title: Specialist, Community Management
Effective Date: Immediately. 6 Months with possible extension.
Location: Suwanee, GA. (Near by who can go to office 3 days a week).

Job Description: As a Specialist, Community Management, you will be responsible for recruiting and engaging a group of beta users and managing our Beta program. You will be responsible for communicating with these users to gather their feedback and report issues. You will also be responsible for reviewing and responding to user feedback in the app stores and our internal product management in-box. You will be the owner of the help website for our consumer app and write, publish and curate help articles to assist our users and ensure our resources are up to date with our app development. You will be a key member of the app team, bringing user sentiment to the product and development team to ensure the priorities are correctly defined.

ESSENTIAL FUNCTIONS:
Must have experience working in the smart home device space. So, applications or technologies that control things in a house.
Manage our app beta program; recruit and engage beta users to ensure successful delivery of new features.
Work with our UX Researcher to set up interviews with beta users to solicit feedback of planned features.
Monitor and respond to user feedback in the app stores and in our feedback in-box.
Write, publish and edit knowledgebase articles for our publicly facing help repository.
Engage with the SCRUM team to deliver customer sentiment.
Communicate to our user community when issues have been resolved or are planned to be resolved.
10-20% travel
Perform other duties as assigned

QUALIFICATIONS:
2+ years experience communications or customer relations/community management role in a technology centric environment, preferably with consumer facing app or service
Excellent writing and communication skills
Experience working with Jira and/or Salesforce is a plus