Overview
On Site
$39 - $40 hr
Contract - W2
Contract - Independent
Contract - 12+ mo(s)
Skills
TRAINING CURRICULUM
KNOWLEDGE BASE
TRAINING LEAD
CURRICULUM DESIGN
SALESFORCE
CUSTOMER SERVICE
CONTACT CENTER
Job Details
Payrate: $39.00 - $40.00/hr.
Position s Contributions to Work Group:
Typical task breakdown:
Education & Experience Required:
Technical Skills :
Soft Skills:
Pay Transparency: The typical base pay for this role across the U.S. is: $39.00 - $40.00/hr. Final offer amounts, within the base pay set forth above, are determined by factors including your relevant skills, education and experience and the benefits package you select. Full-time employees are eligible to select from different benefits packages. Packages may include medical, dental, and vision benefits, 10 paid days off, 401(k) plan participation, commuter benefits and life and disability insurance.
For information about our collection, use, and disclosure of applicant's personal information as well as applicants' rights over their personal information, please see our Privacy Policy (;/span>
Aditi Consulting LLC uses AI technology to engage candidates during the sourcing process. AI technology is used to gather data only and does not replace human based decision making in employment decisions. By applying to this position, you agree to Aditi s use of AI technology including calls from an AI Voice Recruiter.
#AditiConsulting
Position s Contributions to Work Group:
- Identify training and developmental needs and drive suitable training initiatives that deliver on our brand promise.
- Responsible for the development of effective training process, curriculum, knowledge articles that deliver a world-class customer experience.
- Will lead training efforts for our Digital Support/Contact Center Operation and will partner with 3rd party contact centers in leading new program startups and ongoing operations.
- Will ensure a seamless handoff of all training and quality related activities to our 3rd party suppliers and will work to develop regular reviews of all knowledge articles and curriculum materials.
- Responsible for up keep of knowledge base and ownership of quality audits twice yearly.
Typical task breakdown:
- Collaborate with team members on building front line agent and escalated troubleshooting processes.
- Develop, build and refresh training curriculum.
- Educate Trainers on how to deliver training curriculum.
- Build and maintain knowledge base.
- Attend necessary business meetings.
Education & Experience Required:
- 4-year education or communication degree and/or if they do not have a degree, they must have minimum 2+ years combined experience working within a contact center environment, developing training curriculum for frontline agents or as a Training lead and similar industry.
- 5+ years exp with developing training materials
- No degree required if they have training Curriculum design or training lead exp ( 5+ years)
Technical Skills :
- Knowledge of Microsoft Word, PowerPoint (Intermediate), and Excel and AI based tool (Microsoft Co-Pilot).
- Superior written communication skills
- Able to develop/explain complex processes in a foundational manner.
- Delivering training experience to a large group of people is a plus.
- Analytical mindset when reviewing material for accuracy and identifying insights from knowledge feedback.
- Ability to work in a team environment.
- Knowledge of Salesforce.
- Customer service background a plus
Soft Skills:
- Must possess superior human relation skills and excellent verbal and written communication skills.
Pay Transparency: The typical base pay for this role across the U.S. is: $39.00 - $40.00/hr. Final offer amounts, within the base pay set forth above, are determined by factors including your relevant skills, education and experience and the benefits package you select. Full-time employees are eligible to select from different benefits packages. Packages may include medical, dental, and vision benefits, 10 paid days off, 401(k) plan participation, commuter benefits and life and disability insurance.
For information about our collection, use, and disclosure of applicant's personal information as well as applicants' rights over their personal information, please see our Privacy Policy (;/span>
Aditi Consulting LLC uses AI technology to engage candidates during the sourcing process. AI technology is used to gather data only and does not replace human based decision making in employment decisions. By applying to this position, you agree to Aditi s use of AI technology including calls from an AI Voice Recruiter.
#AditiConsulting
# 25-20477
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.