Lead ServiceNow Engineer

We are looking for a skilled Lead ServiceNow Engineer to support our clients upcoming initiatives in expanding and refining their ServiceNow ecosystem.

This role involves implementing and optimizing capabilities such as Hardware and Software Asset Management, App Portfolio Management, GenAI integration, and SecOps modules. If you are ready to make a significant impact, we encourage you to apply.

This position offers remote setup with the flexibility to work from any location in Georgia, whether it's your home, well-equipped offices in Tbilisi and Batumi or a coworking space in Kutaisi.

#LI-DNI#LI-VA2

Responsibilities

• Lead the implementation of ServiceNow modules including Hardware Asset Management, Software Asset Management, App Portfolio Management, SecOps, and GenAI components
• Support ongoing IT Service Management improvements and drive Configuration Management Database data cleanup and optimization efforts
• Define and implement configuration rules, discovery scopes, and asset creation logic
• Develop and optimize workflows using Flow Designer
• Collaborate cross-functionally to align ServiceNow capabilities with ITIL processes
• Provide guidance on Common Service Data Model and configuration item modeling
• Contribute to the development of digital portfolios and service offerings using Digital Portfolio Management and Service Builder

Requirements

• 5+ years of experience in the ServiceNow platform
• 1+ years of relevant leadership experience
• ServiceNow Certified System Administrator, Implementation Specialist in Discovery, Implementation Specialist in Service Mapping
• Strong command of Common Service Data Model and Configuration Item modeling
• Proficiency with Flow Designer and scripting business rules
• Understanding of relationships between Configuration Items
• Familiarity with ITIL practices and how Configuration Items support them
• Ability to distinguish between discoverable and non-discoverable attributes
• Knowledge of asset creation rules defined in ServiceNow
• Fluency in English at a minimum B2+ level

Nice to have

• Experience with Digital Portfolio Management
• Familiarity with Service Builder for managing offerings
• Exposure to Agent Client Collector and MID Server web socket endpoints

We offer

• We connect like-minded people:
  • Delivering innovative solutions to industry leaders, making a global impact
  • Enjoyable working environment, whether it is the vibrant office or the comfort of your own home
  • Opportunity to work abroad for up to two months per year
  • Relocation opportunities within our offices in 55+ countries
  • Corporate and social events
• We invest in your growth:
  • Leadership development, career advising, soft skills and well-being programs
  • Certifications, including Google Cloud Platform, Azure and AWS
  • Unlimited access to LinkedIn Learning and Get Abstract
  • Free English classes with certified teachers
• We cover it all:
  • Participation in the Employee Stock Purchase Plan
  • Monetary bonuses for engaging in the referral program
  • Comprehensive medical & family care package
  • Five trust days per year (sick leave without a medical certificate)
  • Benefits package (sports activities, a variety of stores and services)

EPAM Georgia is a team of innovators united by a passion for technology. The dynamic and inclusive culture we embrace helps positively impact our communities, clients, and employees. Here you will collaborate with multi-national teams, contribute to numerous cutting-edge projects, deliver the most creative solutions, and have an opportunity to learn. Our people are at the heart of our success, and we are proud to provide talents with a solid ground to develop and grow.