Overview
On Site
Depends on Experience
Full Time
No Travel Required
Skills
Application Support
ServiceNow
Job Details
Job Description
Skill: Application Support Executive
Technical Support Requirements:
Build, maintain and troubleshoot business rules
Build, maintain and troubleshoot custom print forms
Manage user groups and permissions
Manage versions and releases
Monitor system performance, logs etc.
Monitor and maintain integrations. nCino Mortgage, Optimal Blue, etc.
Prepare HMDA (Home Mortgage Disclosure Act) update files and batch to Encompass
Manage reporting database and data warehouse
Business rule writing for new issues that arise per the Market and the business model
Build and maintain DDM (Dynamic Data Management) tables and rules. Fees and other fields.
Business Support Requirements:
Run Hotlist daily
Build and maintain Crystal Reports for scheduler
Run monthly survey reports
Maintain service passwords at vendor and in LOS
Maintain business contacts in LOS (payees, employees, etc.)
Build ad-hoc reports
Collaborate with cross-functional partners to ensure alignment on priorities.
Technical Skills Required:
Technical Troubleshooting
Business line knowledge (Banking / Consumer Lending)
Microsoft SQL server
Windows OS
Monitoring Tools Solarwinds, BOTs
Documentation ServiceNow, Confluence
Microsoft Office, Office 365
Understanding of networking, firewall, IP segmenting, listing etc.
Disaster Recovery, BCP
IIS, (Apache Tomcat is plus)
Incident/Change Management
Vendor Management
Tools and Software Used:
ServiceNow
Window troubleshooting tools
Confluence
Mortgage platforms
Appraisal Platforms
Document share platforms
Application monitoring platforms (SolarWinds)
Microsoft Office tools.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.