Production Support Engineer

Production Support Engineer

Point & Pay- Hybrid, Oldsmar, FL

What you'll be doing:

• Timely and effective response to all system alerts and outages.
• Enforce compliance requirements in all in-scope environments.
• Identify and implement SQL Reporting and SQL Scripting changes to improve report delivery and execution. Including working with Business Analysts and Developers to manage reports and client requests
• Ensure completion of all PnP finance tasks related to SQL data reporting and assist with finance-related issues to close requests and data reconciliation.
• Research and resolve Jira cases in the production support queue.
• Assist in the creation and deployment of database/scripting code releases to demo and production environments.
• Assist in research and troubleshooting of production issues.
• Assist in identification of SQL reporting improvements to reduce support case volume.
• Documentation of scripts, processes, and job-schedules within in-scope environments.
• Assist in definition of processes and standards related to production and reporting functions.
• Stay current on and evaluate the potential use of new technologies in production.

What we need from you:

• 3+ years supporting SQL Production Reporting Services
• Strong working knowledge of MS SQL: Scripting, SSRS
• Troubleshooting database and server (OS, config) incidents and identifying resolution
• Experience with Jira and Confluence

Technologies Required:

• Monitoring Tools: examples include - New Relic, Dynatrace, Site24x7, WhatsUpGold
• Operating Systems and Log Management: Microsoft Windows Server and SQL Server including working with logs and OS settings
• Apache Tomcat v9+ and configuration file is a plus
• DNS, Firewall, Network experience to assist in troubleshooting
• Production Deployment/Database Code-Release experience required
• Jira and Confluence
• Familiar with FTP services and Linux

What we offer :

We offer a comprehensive benefits package that enables our teams to live a life well lived, both personally and professionally. Some of our perks include:

• Medical, Dental, & Vision Coverage
• Flexible Paid Time Off
• 401(k) + Match
• Mental Health Support & Well-Being Program
• Paid Maternity & Paternity Leave
• Education Assistance
• Company-funded Lifestyle Spending Account

Please note: North American Bancard is a US based company and no sponsorship is available for this position at this time.

Who we are:

North American Bancard (NAB) , and our family of companies, help businesses prosper through smarter commerce for all. Propelled by our core values of simplicity, experience focus, and partnership, we continue to innovate the next generation of payment technologies and experiences for our clients and their customers. Our team is trusted by hundreds of thousands of business owners to process more than $100 billion worth of transactions every single year.

Our most important resource is our people. Join our diverse team of innovators and do-ers and make your mark on the future of payments technology. We're proud to offer benefits that help our team members further their overall well-being through unique initiatives that are both personally and professionally fulfilling.

At North American Bancard, we celebrate diversity and create an inclusive environment for everyone. We are an equal opportunity employer .

To learn more about North American Bancard and our family of companies, visit our website:

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