Digital Data Support Engineer I

When you join Sallie Mae, you become a champion for all students.

We're on a mission to power confidence as students begin their unique journey. To help them plan their higher education, successfully finish, and prepare for life after school. To help them Start smart. Learn big.

Students need guidance navigating this important time in their life. They need someone who acknowledges that their education path is unique. They need a partner willing to evolve and not only meet but surpass their expectations. We're changing. Because students need a better way.

We're looking for people who are excited to drive this transformation. To break barriers and think of new ways to adapt, help, and create better experiences for students-and for each other.

This is where diverse backgrounds, beliefs, and perspectives matter. It's where you're empowered to bring your authentic self to work.

Feeling your best allows you to do your best. Our benefits take care of the whole you-from physical and mental to financial and professional. You'll get opportunities to further your education and career, support for you and your family (including your pets!), paid time off to volunteer for the things that matter to you, and more.

We're obsessed with impact and making a real difference. For us, that means putting relationships first, asking "why not?" when tackling challenges, and continuously learning new skills.

Come do more than join something, change something. For students, for future generations, for the future of education.

What You'll Contribute

We are seeking a self-motivated and detail-oriented Digital Data Support Engineer to support the administration, integration, and infrastructure monitoring of Adobe Experience Manager (AEM) products. The role will have a primary focus on Adobe Experience Manager and will also include responsibilities in Adobe Workfront administration , Fusion development , security monitoring , and tag management using Google Tag Manager , Tealium , and OneTrust .

What You'll Do

Adobe Experience Manager

• Assist in patching and upgrading AEM services.
• Integrate AEM with other Adobe and third-party services.
• Configure and monitor AEM environments and deployments.

Adobe Workfront & Fusion

• Administer Workfront projects, templates, and user roles.
• Develop and maintain Fusion scenarios for workflow automation.
• Provide user support and training for Workfront and Fusion.

Tag Management & Analytics

• Maintain and update Google Tag Manager and OneTrust configurations.
• Administer Tealium for web analytics tracking.
• Collaborate with marketing and analytics teams to implement tracking strategies.
• Ensure compliance with privacy and data protection standards.

Infrastructure & Monitoring

• Monitor infrastructure performance and Core Web Vitals.
• Configure and maintain Apache or similar web servers.
• Support AWS load balancer configurations and deployments.
• Assist in implementing DevOps automation and CI/CD pipelines.

Security & Compliance

• Implement and monitor access controls and audit logs.
• Support vulnerability scanning and remediation.
• Ensure compliance with GDPR, CCPA, and internal security policies.
• Assist in the development and implementation of engineering solutions, adhering to best practices and project requirements.
• Conduct testing and quality assurance activities to ensure the reliability and functionality of deliverables.
• Help troubleshoot technical issues and provide support to resolve challenges during project execution.
• Create and maintain accurate and up-to-date documentation related to engineering projects.
• Prepare reports and summaries to communicate project progress, milestones, and outcomes.

The above information is intended to describe the general nature and level of work performed by employees assigned to this job; it is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees in this role.

What You Have:

Minimum education, skills and experience required.

• Bachelor's degree in Computer Science, Information Systems, or related field (or equivalent experience).
• 1-2 years of experience with Adobe Experience Cloud products, especially AEM.
• Experience with Adobe Workfront and Fusion.
• Hands-on experience with Google Tag Manager, Tealium, and OneTrust.
• Basic understanding of front-end technologies (JavaScript, CSS, HTML5, jQuery).
• Experience with Apache or similar web server configurations.
• Familiarity with AWS load balancer setup.
• Good verbal and written communication skills.
• Automation mindset through DevOps processes.
• Self-motivated and proactive in taking ownership.

Preferred education, skills and experience required.

• Exposure to AEMaaCS migration projects or training.
• Familiarity with Adobe Experience Platform (AEP).
• CMS design and development experience (Java/J2EE, Sling).
• Experience across Adobe products (AEM, Target, Analytics, Launch).
• Understanding of Adobe integration patterns and architecture.
• Awareness of SEO and Core Web Vitals optimization.
• Experience with Agile methodologies, preferably SAFe.
• Experience executing TDD with JUnit and other testing frameworks in AEM.

The Americans with Disabilities Act

The Americans with Disabilities Act of 1990 (ADA) prohibits discrimination by employers, in compensation and employment opportunities, against qualified individuals with disabilities who, with or without reasonable accommodation, can perform the "essential functions" of a job. A function may be essential for any of several reasons, including: the job exists to perform that function, the employee holding the job was hired for his/her expertise in performing the function, or only a limited number of employees are available to perform that function.

Feeling your best helps you do your best:

Our benefits take care of the whole you-so you can build your work around your life (not the other way around!).

• Competitive base salaries
• Bonus incentives
• Generous PTO, Floating Holidays and 12 Federal Holidays observed
• Support for financial-well-being and retirement 401k with employer match
• Comprehensive medical, dental, vision, hospital indemnity, critical illness, pet insurance and more
• Employer paid short-term/long-term disability and basic life insurance
• Flexible hybrid working arrangements.
• Paid parental leave and adoption reimbursement programs
• Free access to on-site staffed fitness centers (in Delaware) and gym subsidy (for locations outside Delaware)
• Confidential counseling support (EAP), Health Advocacy services and Wellness program with financial incentives
• Tuition Reimbursement and Family Scholarship Programs
• Career development and training opportunities

Not the right fit? Let us know you're interested in a future opportunity by clicking Introduce Yourself in the top-right corner of the page or create an account to set up email alerts as new job postings become available that meet your interest!

Sallie Mae is proud to be an equal opportunity (EEO) employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, sexual orientation, national origin, age, genetic information, gender identity, disability, Veteran status or any other characteristic protected by federal, state or local law. Click here to view the U.S. Pay Transparency Policy, here for federal job applicant notices, and here to view the California Employee Privacy Notice.

Reasonable accommodations are available for applicants with disabilities in all phases of the application and employment process. To request an accommodation please call and choose option 9. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.