ServiceNow Administrator

We are a federal IT company on a mission to make customer experience (CX) the center of every government solution.

Technology is our Passion. People are our Purpose.

We know tech, but we love people. NuAxis is home to thinkers and feelers; engineers and artists. We work hard and support each other along the way. Teamwork is more than just a buzzword for us, it's a state of mind. We believe happy employees do amazing work, so join our team NOW!

We are currently seeking a talented and motivated ServiceNow Admin for a Remote Full-Time position.

Job Summary:

They will operate as part of an integrated Information Technology (IT) service team to support the current and future support and operational needs of the Organization. Provide day-to-day operational administration support for the ServiceNow system (all modules and system components)

Essential Functions:

• Create and maintain an agile, streamlined, scalable, and optimized USMT - ServiceNow system components, and perform integration and support, and operational services with high availability and service delivery goals.
• Subject matter expertise in ServiceNow system applications and custom applications.
• Create, maintain, and enhance Incident Management, Problem Management, Service Request Management, Service Catalog, Knowledge Management, Self-Service Portals, single sign-on (SSO) capability, and
• Active Directory Profile synchronization.
• Create, maintain, and enhance team Dashboards and reporting, including scheduled reports.
• Overhaul, maintain and enhance Change Management, as well as current connections between ServiceNow and other systems.
• Create, maintain, and enhance future connections between ServiceNow and other systems.
• Maintain Forms, Reports, Views, Workflows, Groups, and Roles.
• Monitor health, usage, and overall compliance of ServiceNow and its applications.
• Coordinate application and platform upgrades.
• Create and configure Business Rules, UI Policies, UI Actions, Client Scripts, and ACLs including advanced scripting of each.
• Expertise in JavaScript, HTML, CSS, AngularJS, JSON, and other scripting languages (preferred)
• Configure Notifications, UI pages, UI Macros, Script Includes, Formatters, etc.
• Configure User Accounts, Groups, and Roles. Create custom Roles where necessary.
• Evaluate and configure systems for better performance
• Compete and maintain the Bureau Onboard Support System. (BOSS)
• Develop and maintain the Financial/Budget and CPIC systems
• Develop, migrate and maintain the Personal Security System.
• Develop and maintain the Project and Portfolio system.
• Expand the functionality of the Project Management Module.
• Complete and maintain the Enterprise Architecture framework and workflows.
• Implement replacement for internal web applications to meet the new ZTA, DIT, DAR, and MFA requirements.
• Develop and maintain APIs and controls for BSEE $ BOEM systems that are migrating to Cloud environments to meet the requirements of Data Center Consolidations.
• Monitoring and taking actions on Discovery tools.
• Implement and maintain Contract Management tools to track software licensing and renewals.
• Asset Management on all items.

Education Requirements:

• Bachelor's Degree (preferred)
• Servicenow administrator Certification (must be able to obtain within 90 days of being hired)

Experience Requirements:

• 2 years' experience.

Does this opportunity sound like a fit for you? If so, join our talent community and click to apply now!!

Our Profile:

We are an IT company with a unique mission-to make people the center of every federal IT solution. Our technologists have always gone the extra mile to help our federal clients succeed. And over the years, we saw a growing disconnect in how federal IT initiatives were built and managed.Time after time, programs failed because the focus was on the tools and products and not the people using them. Learn More.

NuAxis is an Equal Opportunity Employer. Employment is contingent upon successful completion of a background investigation. Learn More about our Benefits and Culture!

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