ABOUT THE ROLE
We are seeking a skilled and customer-focused Support Technician to join our IT team. This mid-level role is responsible for providing technical assistance and support to end-users, resolving issues related to print services, and ensuring optimal IT service delivery.
The ideal candidate will have a strong understanding of IT systems, excellent problem-solving skills, detailed oriented, and a commitment to delivering high-quality customer service and support.
The role will be supporting the VITA Print Service offering. Previous experience and knowledge of printers is a nice to have. Ideal candidate will have help desk ticket handling experience as well as Print environment Knowledge.
| Skill | Required / Desired | Amount | of Experience |
| Microsoft 365 | Required | 5 | Years |
| Strong communication and interpersonal skills and detail oriented | Required | 5 | Years |
| Strong analytical and troubleshooting skills | Required | 5 | Years |
| Ability to prioritize tasks and manage time effectively in a fast-paced environment. | Required | 5 | Years |
| Experience Utilizing ticketing systems (e.g., ServiceNow, Jira, or equivalent) to track and document support requests. | Required | 5 | Years |
| Commitment to delivering high quality end user support and customer service | Required | 5 | Years |
| Experience in a help desk or technical support role. | Required | 5 | Years |
| Knowledge of IT systems | Required | 5 | Years |
| Knowledge of print services environment | Desired | 2 | Years |
Questions
| Question 1 | Commonwealth of Virginia security policies prohibit the use of offshore IT contractors. Do you attest to the fact that your candidate will physically reside within the US for the duration of the assignment? |
| Question 2 | Please list candidate's email address. |
| Question 3 | In what city and state does your candidate currently reside? Local Richmond candidates preferred. If your candidate is local to Richmond, pls upload a copy of their drivers license (under the Reference tab) to confirm their local address. |
| Question 4 | Initially the role will require 4 days per week ON SITE to complete training with the opportunity to become REMOTE 5 days per week once training is successfully completed. If selected, does your candidate agree to this arrangement? |
| Question 5 | The mgr will conduct an initial web interview but they will also require a follow up IN PERSON interview before making a final decision. If selected, does your candidate agree to this arrangement? |
| Question 6 | If offer is accepted VITA runs a separate finger print check. Pls make sure your candidate does not have any major infractions on their criminal check that may prevent them form moving forward after an offer is accepted. |
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