MacOS Support Engineer Workspace ONE, AirWatch, Scripting

Overview

On Site
Hybrid
Up to $55
Full Time

Skills

AirWatch
IT Service Management
Hardware Troubleshooting
Computer Science
Information Systems
Bash
Python
ServiceNow
ITIL
OS X
Laptop

Job Details

We are seeking a MacOS Support Engineer with hands-on experience in supporting, managing, and troubleshooting Apple devices in enterprise environments. This role involves maintaining system compliance, optimizing performance, and collaborating with security and compliance teams to ensure endpoint security. The ideal candidate has a strong scripting background, proficiency in tools like VMware AirWatch/Workspace ONE, and an excellent grasp of Mac management tools and methodologies.

Key Responsibilities:

  • Provide support for Apple Mac equipment (laptops, desktops, and workstations), including hardware diagnostics and OS-level troubleshooting.

  • Manage and monitor system performance, compliance status, and log collection.

  • Collaborate with security and compliance teams to enforce endpoint protection and IT policy standards.

  • Support and maintain Apple Business Manager and Zero-Touch (DEP) enrollments.

  • Use VMware AirWatch / Workspace ONE to manage and configure MacOS endpoints.

  • Write and maintain scripts in BASH and Python to automate tasks and improve efficiency.

  • Document incidents, resolutions, and procedures with a high level of accuracy and detail.

  • Work within ITIL-aligned change management and service lifecycle processes.

  • Utilize ServiceNow for ticketing, incident tracking, and change control.

Required Qualifications:

  • 4 7 years of experience in IT support, systems engineering, or endpoint management.

  • Strong hands-on experience with MacOS troubleshooting, support, and system diagnostics.

  • Proficient in BASH and Python scripting for system automation and configuration.

  • Solid knowledge of Apple Business Manager and DEP (Zero-Touch) enrollment workflows.

  • Familiarity with VMware AirWatch, Workspace ONE, and MacOS management tools.

  • Ability to analyze, identify, and resolve technical issues efficiently.

  • Excellent documentation, writing, and incident reporting skills.

  • Bachelor s degree in Computer Science, Information Systems, Engineering, Mathematics, or related field.

Preferred Qualifications:

  • Experience with ServiceNow or similar ITSM platforms.

  • Strong understanding of ITIL Foundation principles and service lifecycle best practices.

  • Exposure to enterprise-level change management concepts and practices.

  • Excellent time management and organizational skills; ability to multitask effectively.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.