Help Desk Technician - Tier 1/2

Overview

On Site
$30
Contract - Independent
Contract - W2

Job Details

Our client, a professional financial services organization, is seeking a Help Desk Technician to provide Tier 1–2 technical support for end users across the organization. This role requires a polished, customer-focused professional who can provide both remote and deskside support to employees, including executives and financial advisors.

You’ll join a small, collaborative IT team (currently one other onsite support technician) responsible for ensuring the reliability and performance of all end-user systems, hardware, and core business applications.

Responsibilities

  • Provide Tier 1 and Tier 2 end-user support via ticketing system (Salesforce), phone, and in-person interaction.

  • Troubleshoot and resolve issues related to Windows 10/11, Microsoft 365, and Azure Active Directory environments.

  • Configure, reimage, and deploy laptops and desktops, ensuring all security and compliance policies are met.

  • Support users with network connectivity, printing, and peripheral issues.

  • Maintain, update, and close 40–50 tickets per week, escalating complex incidents as needed.

  • Support enterprise tools including Adobe, Zoom, and RingCentral.

  • Manage account provisioning and permissions in Azure AD and related identity platforms.

  • Deliver a professional, customer-service-oriented experience at all times — particularly when assisting executives or client-facing staff.

  • Maintain documentation of issues, solutions, and standard operating procedures.

  • Collaborate with offsite IT leadership and vendors as required for escalations and system updates.

Required Qualifications

  • 2–4 years of professional experience in a Help Desk or IT Support environment (Tier 1/2).

  • Hands-on experience supporting Microsoft 365, Windows OS, and Azure Active Directory.

  • Strong troubleshooting skills with hardware, software, and networking fundamentals.

  • Excellent written and verbal communication; able to clearly explain technical issues to non-technical users.

  • Proven self-starter who can work independently in a fast-paced, onsite environment.

  • Ability to maintain professionalism and discretion when interacting with executives and sensitive business data.

Preferred Skills (Pluses)

  • Intune device management and policy configuration.

  • Okta identity management or SSO experience.

  • Salesforce ticketing system familiarity.

  • Exposure to Zoom, RingCentral, or similar collaboration tools.

  • Experience supporting hybrid or cloud-first environments.

Environment & Culture

  • Onsite position in a professional business environment

  • Small local team (2-person IT support presence in Tempe) supporting a growing office.

  • Opportunities for career growth upon conversion to full-time.


Determining compensation for this role (and others) at Vaco/Highspring depends upon a wide array of factors including but not limited to the individual’s skill sets, experience and training, licensure and certifications, office location and other geographic considerations, as well as other business and organizational needs. With that said, as required by local law in geographies that require salary range disclosure, Vaco/Highspring notes the salary range for the role is noted in this job posting. The individual may also be eligible for discretionary bonuses, and can participate in medical, dental, and vision benefits as well as the company’s 401(k) retirement plan.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.