Overview
On Site
Full Time
Skills
Application Support
Technical Support
Management
Issue Tracking
SLA
Inventory
Help Desk
Training
Documentation
Knowledge Sharing
Customization
Database Design
OOD
System Integration
API
Visual Basic .NET
C#
.NET
Microsoft SQL Server
Oracle
Microsoft Azure
Web Services
SOAP
Communication
Customer Relationship Management (CRM)
LIMS
Job Details
Roles & Responsibilities:
- Provide end-user support for all LIMS applications, including troubleshooting and resolving issues.
- Monitor and manage the ticketing system to ensure all customer inquiries and issues are addressed promptly.
- Ensuring 100% SLA adherence.
- Maintain accurate records of support requests, resolutions, inventory, and follow-up actions in the help desk system.
- Conduct training sessions and create documentation to assist users in understanding and effectively using computer applications.
- Work closely with other IT team members to ensure seamless support and knowledge sharing.
- Development (Customization) and Configuration of LabWare LIMS.
- Database design and object-oriented design (OOD) concepts.
- Instrument integration, System integration and API development / integration.
- Development using VB .Net, C# .Net, SQL Server or Oracle server and Azure.
- Knowledgeable in Web Service (REST / SOAP).
- Should be flexible to work on Customer proprietary tools, technologies, and framework.
- Should possess excellent communication skills and client management skills.
- LIMS admin 1 certification preferred.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.