AMS Lead - Sunnyvale, CA - Onsite - 66855

Overview

On Site
$52
Accepts corp to corp applications
Contract - W2
Contract - 6 Month(s)

Skills

Apex
Sales Cloud
Service Cloud
data models
Objects

Job Details

AMS Lead - 66855

We have an immediate long-term opportunity with one of our prime clients for a position of AMS Lead to work in Sunnyvale , CA on Onsite basis.

PAY Rate: $50-$52/hr

Roles and responsibilities:

Lead Salesforce application support and maintenance (L1/L2/L3), ensuring service delivery and SLA compliance.

Act as the primary service owner, ensuring system stability, availability, and compliance. Implement ITIL processes (Incident, Problem, Change, Release, Knowledge Management).

Serve as escalation point for issues/outages, coordinating cross-functional resolution efforts among stakeholders.

Develop proactive monitoring, dashboards, governance reports, and regularly update executives on application health, risk, performance metrics, and roadmap alignment.

Work with project and development teams to ensure successful handovers from implementation to support.

Identify recurring issues, automate repetitive tasks, maintain a knowledge base, and drive service enhancements.

Manage relationships with external vendors to ensure quality delivery.

Provide day-to-day end-user support, configuration assistance, troubleshooting, and deliver training; monitor system performance continuously.

Maintain documentation for processes, configurations, customizations, and incorporate Salesforce updates, best practices, and technical debt remediation plans.

Coordinate internal and vendor teams for seamless flow across Salesforce integrations.

Professional Experience

7 8 years of direct Salesforce application support experience.

Technical Skills:

Sales and Service Cloud, deep understanding of objects, data models, workflows, Apex, Visualforce, Lightning, and integration patterns.

AMS Skills:

Expertise in incident, problem, change, release, and knowledge management.

Strong experience in major incident handling and root cause analysis.

Ability to build dashboards and governance reports; proactively monitor system health.

Competency in process automation using Flows, Process Builder; committed to continuous improvement.

Skilled in data migration, data management, and enforcing security practices.

Ability to manage API-based integrations with external systems; coordinate across internal and external teams.

Strong documentation skills and ability to train users effectively.

Excellent stakeholder engagement skills (including CXO-level), team leadership, coaching, and vendor management.

Certifications:

Salesforce certifications: Administrator preferred; Advanced Admin and Platform certs are a plus

For immediate consideration:

Suryansh
PRIMUS Global Services
Email:

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About PRIMUS Global Services Inc.