IT Technician

Overview

Colliers Engineering & Design is seeking a tech-savvy problem solver who loves helping people! As an IT Technician, you'll troubleshoot computer, hardware, and software issues while keeping things running smoothly-and making users' days better with your top-notch support skills.

Love technology and solving problems? Apply today and bring your skills to a team that values curiosity, creativity, and great support!

Responsibilities

• Collaborate with other departments within the organization.
• Respond to tickets in accordance with SLA guidelines.
• Serve as the first point of contact for helpdesk inquiries.
• Record, track, and document the help desk request problem solving process including actions taken through to the final resolution.
• Image computers when necessary.
• Install and configure hardware and software.
• Repair and replace equipment as needed (computers, servers, switches, network devices, UPS).
• Provide onsite and remote support to end users.
• Assist with audio and video conferencing systems such as Teams and Logitech setups as needed for meetings.
• Set up new workstations for users (deploying equipment, checking over account setups).
• Ability to work in Active Directory.
• Create documentation for staff for training purposes.
• Solid understanding of computers, networks, software and Windows Operating Systems.
• Knowledge of networking protocols, including TCP/IP, DNS, DHCP, VLANs, etc.
• Basic understanding of firewalls.
• Previous experience with remote support tools.
• Experience using ticketing systems such as Service Now.
• Participate in rotating schedule for New Hire training.
• Must be able to foster good relationships with the team and organization.
• Ability and willingness to quickly learn new technologies and software.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent experience).
• 0-2+ years of experience in desktop support or related field.
• Experience IT service management methodologies.
• CompTIA A+, Network+, Security+, Cisco CCNA, or Microsoft MCSA/MCSE preferred.
• Ability to read, write and understand English for purposes of comprehending written job-related communications and verbal instructions and interactions.

What We Offer

At Colliers Engineering & Design, our people are our most important resource. That's why we are committed to providing all our employees with a safe, comfortable work environment, potential for career advancement, and the ability to impact society through their projects as well as Company sponsored activities.

This dedication begins with supporting a work life balance through a generous compensation package that includes: company paid medical, dental, and vision coverage; paid pregnancy disability leave; short- and long-term disability insurance; life insurance; a company-matched 401(k)/Roth; paid time off that includes parental and military leave; employee referral and professional license bonuses and a straight time policy that compensates exempt employees for billable hours worked in excess of 40 billable hours within a work week.

We have also created an internal culture that provides the resources and technology needed to encourage personal and professional growth opportunities through reimbursement for education; a free in-house resource for hundreds of educational and self-enrichment courses; mentorship program; wellness program; Women's Organization and ongoing philanthropic opportunities.

Apply today to learn how you can join our team of professionals, so we can help you Accelerate Your Success!