Overview
Remote
Depends on Experience
Contract - W2
Contract - Independent
Contract - 6 Month(s)
Skills
SEV1
SEV2
Job Details
- Lead and coordinate SEV1/SEV2 incident calls, ensuring timely resolution and clear communication.
- Conduct thorough post-incident reviews and drive root cause analysis (RCA).
- Manage Problem Records (PRBs) and associated tasks to eliminate recurring issues.
- Collaborate with cross-functional teams to implement corrective and preventive actions.
- Engage with client stakeholders to negotiate priorities, communicate impact, and align on reliability goals.
- Identify and drive continuous improvement initiatives across systems, processes, and tooling.
- Maintain dashboards and reporting for incident trends, problem management, and service health.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.