Overview
On Site
USD 20.00 - 21.00 per hour
Contract - Independent
Skills
Remote Support
Laptop
Tablet
Printers
IMAC
Change Management
Customer Satisfaction
Service Desk
Service Operations
Policies and Procedures
Technical Support
Management
Active Directory
Identity Management
Microsoft SCCM
System Imaging
Software Deployment
BMC Remedy
ServiceNow
ITIL
A+
Repair
Manufacturing
Computer Hardware
Customer Service
Communication
Privacy
Marketing
Job Details
Location: Dallas, TX
Salary: $20.00 USD Hourly - $21.00 USD Hourly
Description: Our client is currently seeking a Desktop Support Technician.
Responsibilities:
Provide desk-side support for end-user devices, including desktops, laptops, tablets, and printers.
Perform basic to moderately complex troubleshooting and repairs
Support VIP users with high-priority technical issues
Execute Install/Move/Add/Change (IMAC) activities
Respond to change management requests and perform hardware/software installations.
Maintain high levels of customer satisfaction and meet service metrics
Communicate proactively with users and the service desk regarding issue status and resolution timelines
Adhere to documented service operations policies and procedures
Perform other duties or obtain additional certifications as required by business needs
Minimum Qualifications:
Technical certification or equivalent experience (2-4 years in a relevant IT support role)
OEM certifications (must be maintained as directed by management)
Proficiency in Active Directory (user account management)
Experience with SCCM (system imaging, software deployment, and updates)
Familiarity with Remedy and ServiceNow ticketing systems
Working knowledge of ITIL methodologies
A+ Certification (preferred)
Ability to lift and move computer equipment up to 50 lbs
Ownership of a basic repair toolkit
Preferred Qualifications:
Experience in corporate or manufacturing IT environments
Strong troubleshooting skills across hardware and software platforms
Excellent communication and customer service skills
Ability to work independently and follow documented processes
Strong interpersonal and written communication abilities
By providing your phone number, you consent to: (1) receive automated text messages and calls from the Judge Group, Inc. and its affiliates (collectively "Judge") to such phone number regarding job opportunities, your job application, and for other related purposes. Message & data rates apply and message frequency may vary. Consistent with Judge's Privacy Policy, information obtained from your consent will not be shared with third parties for marketing/promotional purposes. Reply STOP to opt out of receiving telephone calls and text messages from Judge and HELP for help.
Contact:
This job and many more are available through The Judge Group. Please apply with us today!
Salary: $20.00 USD Hourly - $21.00 USD Hourly
Description: Our client is currently seeking a Desktop Support Technician.
Responsibilities:
Provide desk-side support for end-user devices, including desktops, laptops, tablets, and printers.
Perform basic to moderately complex troubleshooting and repairs
Support VIP users with high-priority technical issues
Execute Install/Move/Add/Change (IMAC) activities
Respond to change management requests and perform hardware/software installations.
Maintain high levels of customer satisfaction and meet service metrics
Communicate proactively with users and the service desk regarding issue status and resolution timelines
Adhere to documented service operations policies and procedures
Perform other duties or obtain additional certifications as required by business needs
Minimum Qualifications:
Technical certification or equivalent experience (2-4 years in a relevant IT support role)
OEM certifications (must be maintained as directed by management)
Proficiency in Active Directory (user account management)
Experience with SCCM (system imaging, software deployment, and updates)
Familiarity with Remedy and ServiceNow ticketing systems
Working knowledge of ITIL methodologies
A+ Certification (preferred)
Ability to lift and move computer equipment up to 50 lbs
Ownership of a basic repair toolkit
Preferred Qualifications:
Experience in corporate or manufacturing IT environments
Strong troubleshooting skills across hardware and software platforms
Excellent communication and customer service skills
Ability to work independently and follow documented processes
Strong interpersonal and written communication abilities
By providing your phone number, you consent to: (1) receive automated text messages and calls from the Judge Group, Inc. and its affiliates (collectively "Judge") to such phone number regarding job opportunities, your job application, and for other related purposes. Message & data rates apply and message frequency may vary. Consistent with Judge's Privacy Policy, information obtained from your consent will not be shared with third parties for marketing/promotional purposes. Reply STOP to opt out of receiving telephone calls and text messages from Judge and HELP for help.
Contact:
This job and many more are available through The Judge Group. Please apply with us today!
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.