Overview
On Site
$17 - $22
Contract - W2
Contract - 12 Month(s)
Skills
Troubleshoot
Help Desk
MS Windows
Job Details
OneSparQ is looking for a Deskside Technician Level II for an IT Services company. This role is onsite in Niskayuna, NY.
Responsibilities:
- Repair, test, image and clean PCs, laptop, monitors, printers, and other related hardware.
- Maintain, analyze, and troubleshoot, software and computer peripherals.
- Ability to setup, configure and add all hardware.
- Experience with asset management. Install, move, add, and change. Large IMAC events expected for client printer migration and PC refreshes
- Assure that all tickets requiring follow up work and/or calls receive appropriate attention. Assist with installations, configurations, upgrades, patch, and other maintenance actives of server equipment
- Perform backup, recovery, and security procedures both planned or during emergency. Follow established procedures to detect, diagnose, and accurately report outage of critical site applications.
- Assist with diagnoses of network hardware and performance problems.
- Perform approved installation, configuration, and maintenance of physical network. Perform network system administration task both planned or during emergency Comfortable with face to face interactions as will be required to provide technical support to end users in-person at the customers site
- Back up and burn end user data.
- Assist in developing and documenting improvements to current processes.
- Assist other coworkers in resolution of end users technical issues across the program.
- Assist Site Leader in the execution of established processes and escalations.
- Ability to handle multiple projects
- Experience working in enterprise environment.
Required Skills:
- 3+ years of experience in a desktop/help desk role
- Experience with MS Windows 10 systems support, IMAC, and troubleshooting.
- Previous experience in a helpdesk or customer facing technical support role
- Ticketing system experience
- Hardware and software support
Additional Skills:
- Familiarity with ServiceNow
- Worked in a manufacturing environment
- Troubleshot hand scanners, printers, label makers, thin clients, engineering laptops
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.