Subject Matter Expert (Oracle C2M Upgrade)

Develop an Advisory Engagement Plan aligned with the project schedule and
milestones.
Participate in planning, design, and status meetings as needed.
Review and validate business requirements and functional specifications.
Recommend best practices for rate design, billing configurations, User Acceptance
testing, and customer account migration

Provide guidance on cutover strategy, data readiness, and cut-over activities.
Advise on testing strategy for billing-related scenarios, including regression,
exception, and user acceptance testing.
Evaluate the impact of integrations with MDM, customer portal, IVR, and third-party
billing components.
Participate in cutover planning and Go/No-Go readiness assessments.
Provide advisory support during post-Go-Live monitoring and issue triage.
The SME shall remain available to assume additional responsibilities to support the
successful delivery of WSSC Water s Oracle C2M upgrade project. These
responsibilities may include, but are not limited to:
Strategic guidance on Oracle C2M billing configurations and rate structures.
Recommendations on data conversion approaches and billing impact analysis.
Oversight of integration points related to billing (e.g., MDM, payment gateways, IVR,
customer portal).
Expert support during cutover planning, stabilization, and post-Go-Live triage.
WSSC Water reserves the right to expand the SME s responsibilities based on project
priorities, newly identified risks, or evolving stakeholder needs. Any adjustments in
scope or duration will be managed through the formal Change Control Process