HIRING NOW: Genesys & Five9 IVR/Data Ecosystem Consultant Location: Phoenix, AZ (Onsite)

Overview

On Site
$60+
Contract - W2
Contract - 12 Month(s)
No Travel Required

Skills

Artificial Intelligence
Cloud Computing
Cisco UCS
Genesys
GAAP
Migration
Machine Learning (ML)
Reporting
Data Analysis

Job Details

We are seeking a highly skilled Genesys and Five9 Data Ecosystem Consultant with deep expertise in IVR Routing and Contact Center Analytics, particularly in the context of CCaaS migration initiatives. This is an onsite role in Phoenix, AZ.

Key Responsibilities:

  • Deep knowledge of Genesys platforms including InfoMart, UCS, GAAP, SpeechMiner, WFM, Routing

  • Expertise with the Five9 data ecosystem and contact center reporting

  • Define and implement data strategy for historical and real-time data migration to the cloud

  • Develop mappings between legacy Genesys models and cloud-based equivalents

  • Collaborate with data architects to ensure regulatory compliance and reporting continuity

  • Provide architectural recommendations to minimize downstream system impact during CCaaS transition

  • Identify and implement AI/ML use cases (intent detection, predictive routing, virtual assistants, etc.)

  • Collaborate with internal AI/ML teams and external vendors for solution design

  • Participate in vendor evaluation and selection for CCaaS and AI tools

  • Conduct interviews with business stakeholders to assess contact center and downstream application needs

This is a strategic technical role for someone with deep understanding of Contact Center Data, Analytics, and Cloud Migration.

Apply now:

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