Overview
On Site
USD 30.40 - 35.20 per hour
Full Time
Skills
Remote Support
Service Delivery
Tier 2
Network
Documentation
Collaboration
Procurement
Service Desk
Customer Satisfaction
Technical Support
Customer Service
Computer Hardware
Communication
IT Service Management
ServiceNow
BMC Remedy
Management
Workflow
Cisco
Citrix
Dell
Active Directory
Microsoft Windows
Microsoft Office
Technical Writing
Finance
Accounting
Marketing
Legal
Customer Support
Online Training
Artificial Intelligence
Insurance
.NET
Job Details
Description
We are looking for a skilled Desktop Support Analyst to join our team in WAuwatosa, Wisconsin. In this Contract-to-Permanent position, you will provide Tier-2 technical assistance to end-users, ensuring smooth operation of IT systems and resolving issues with hardware, software, and network configurations. This role requires expertise in troubleshooting, documentation, and collaboration on IT projects to enhance overall service delivery.
Responsibilities:
Deliver Tier-2 technical support to end-users, addressing hardware, software, and network issues with precision and efficiency.
Set up and configure IT devices and systems while proactively monitoring their performance to minimize disruptions.
Develop and maintain comprehensive documentation to streamline troubleshooting and reduce downtime during outages.
Collaborate on IT projects, ensuring successful implementation and alignment with organizational goals.
Facilitate IT procurement processes, including handling purchase requests and coordinating with vendors.
Manage service desk requests, prioritizing and escalating issues as needed to ensure timely resolution.
Implement and adhere to best practices for IT service delivery, focusing on customer satisfaction and communication.
Utilize ITSM tools such as ServiceNow or BMC Remedy to track and manage support cases.
Travel occasionally (less than 20%) to provide on-site support or participate in project activities.
Requirements
Associate degree or equivalent experience; candidates with significant hands-on experience in IT support roles will be considered.
At least 3 years of experience in technical customer service, including remote and deskside support.
Proficiency in troubleshooting hardware and software issues within large organizations.
Strong communication skills, both written and verbal, to effectively interact with end-users and stakeholders.
Familiarity with ITSM tools such as ServiceNow or BMC Remedy for managing support workflows.
Ability to work independently and prioritize tasks in a dynamic environment.
Knowledge of technologies such as Cisco, Citrix, Dell, Active Directory, and Microsoft Windows 10 and Office 365.
Experience in creating technical documentation and processing IT purchase requests is a plus.
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.
We are looking for a skilled Desktop Support Analyst to join our team in WAuwatosa, Wisconsin. In this Contract-to-Permanent position, you will provide Tier-2 technical assistance to end-users, ensuring smooth operation of IT systems and resolving issues with hardware, software, and network configurations. This role requires expertise in troubleshooting, documentation, and collaboration on IT projects to enhance overall service delivery.
Responsibilities:
Deliver Tier-2 technical support to end-users, addressing hardware, software, and network issues with precision and efficiency.
Set up and configure IT devices and systems while proactively monitoring their performance to minimize disruptions.
Develop and maintain comprehensive documentation to streamline troubleshooting and reduce downtime during outages.
Collaborate on IT projects, ensuring successful implementation and alignment with organizational goals.
Facilitate IT procurement processes, including handling purchase requests and coordinating with vendors.
Manage service desk requests, prioritizing and escalating issues as needed to ensure timely resolution.
Implement and adhere to best practices for IT service delivery, focusing on customer satisfaction and communication.
Utilize ITSM tools such as ServiceNow or BMC Remedy to track and manage support cases.
Travel occasionally (less than 20%) to provide on-site support or participate in project activities.
Requirements
Associate degree or equivalent experience; candidates with significant hands-on experience in IT support roles will be considered.
At least 3 years of experience in technical customer service, including remote and deskside support.
Proficiency in troubleshooting hardware and software issues within large organizations.
Strong communication skills, both written and verbal, to effectively interact with end-users and stakeholders.
Familiarity with ITSM tools such as ServiceNow or BMC Remedy for managing support workflows.
Ability to work independently and prioritize tasks in a dynamic environment.
Knowledge of technologies such as Cisco, Citrix, Dell, Active Directory, and Microsoft Windows 10 and Office 365.
Experience in creating technical documentation and processing IT purchase requests is a plus.
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.