Genesys Developer

Genesys Developer Remote / Pacific Time 6 Months
SCOPE OF WORK:
Seeking a contractor with Genesys Cloud CX development skills with a working knowledge of flow development in Architect (voice, email, digital messaging, ACD/IVR). The contractor will work on a task order basis on assignments involving IVR interaction flow development, Chatbot and associated Genesys reporting enhancements. The contractor may also be asked to consult on and/or focus on requirements, design and implementation deliverables of prioritized Genesys enhancements requested by the contact center business unit.

Mandatory Requirements

• At least 2 years of experience with the Genesys Cloud CX Architect development tool At least 5 years of contact center operations experience

Technical Requirements

• Perform flow development work in Genesys Architect for Voice, Digital Messaging (Web and SMS), and other interaction types. Flows may include use of voice or digital bots for speech or NLU. Flows may perform functions related to automated services (IVR/Chatbot) and/or ACD call routing.
• Experience with best practices related to and the ability to implement Directed dialog and Natural Language Understanding.
• Experience working with IVR applications specifically call flows, data actions, dynamic actions, DTMF and speech entry, text-to-speech, menus, and audio prompting.
• Experience using Genesys data actions to retrieve/post data through REST API integrations to client provided JSON based web services
• Experience configuring Genesys data actions with authentication via API token, OAuth, or other approved methods
• Experience migrating Genesys Architect flows from a Genesys DEV tenant to a PROD tenant Experience with Genesys SMS and Email interactions
• Understanding best practices in chatbot flow design
• Ability to troubleshoot and test Genesys flows
• Familiarity with integrating 3rd party modules such as Google Dialog Flow into a Genesys flow

Desirable Qualifications
Contact Center Operations experience with the Genesys Cloud CX platform to include prior development experience with interaction channels such as IVR, Chatbot, SMS, Email, Chat, Voice. Prior experience supporting Genesys WFO. Some understanding of the Avaya Aura Unified Communications environment.