Overview
On Site
Full Time
Skills
Tier 1
Tier 2
Laptop
Computer Hardware
Licensing
System Imaging
Technical Writing
Knowledge Base
IT Security
Regulatory Compliance
Technical Support
Help Desk
Remote Support
Microsoft Windows
Operating Systems
Microsoft Office
Microsoft Exchange
Microsoft Azure
Active Directory
Group Policy
Computer Networking
Communication
Management
Finance
Accounting
Marketing
Legal
Customer Support
Online Training
Artificial Intelligence
Insurance
.NET
Job Details
Description
Requirements
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.
- Deliver Tier 1 and Tier 2 support for Windows 10/11 desktops, laptops, and related hardware/software.
- Manage user identities, access, and licensing in Microsoft 365 (Exchange Online, Teams, OneDrive, SharePoint).
- Monitor and respond to helpdesk requests promptly, ensuring efficient resolution and positive user experiences.
- Prepare and roll out new Windows devices, including imaging, software deployment, and user configuration.
- Maintain accurate technical documentation and knowledge base articles for recurring issues and processes.
- Partner with other IT staff to escalate and resolve advanced or specialized technical problems.
- Follow IT security best practices and ensure compliance with organizational standards.
Requirements
- 1-3 years of experience providing IT support in a helpdesk or desktop support capacity.
- Strong knowledge of Windows 10/11 operating systems, common tools, and troubleshooting techniques.
- Experience administering Microsoft 365 services (Exchange, Teams, Azure AD, etc.).
- Familiarity with Active Directory, Group Policy, and networking fundamentals.
- Strong interpersonal and communication skills with a customer-first mindset.
- Ability to manage multiple priorities in a dynamic, fast-paced environment.
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.