Genesys Engineer

Overview

On Site
USD75 - USD75
Contract - W2

Skills

Genesys
Engineer

Job Details

Job Title: Genesys Engineer (On-Premise Applications)

Location: Charlotte, NC (Hybrid)
Contract Length: 24 Months

Job Description:
We are seeking a highly skilled Genesys Engineer with deep expertise in Genesys Engage On-Premise applications to join our team in Charlotte, NC. The ideal candidate will bring 5+ years of experience with Genesys Engage and proven hands-on expertise deploying and supporting on-premise environments.

Key Responsibilities:



  • Deploy, configure, and support Genesys Framework/Management components in on-premise environments.


  • Work with SIP Servers, Resource Manager, MCP, CUCM Tservers, Universal Routing Server, Stat Server, GAX, WDE, and Callback.


  • Collaborate with cross-functional technical teams to troubleshoot and resolve production issues.


  • Ensure system reliability, scalability, and performance optimization.


  • Support release deployments, upgrades, and ongoing enhancements to Genesys environments.


  • Provide technical expertise and best practices for Genesys architecture and operations.


Required Qualifications:



  • 5+ years of hands-on experience with Genesys Engage On-Premise Applications.


  • Proven expertise in deploying, managing, and supporting:



    • Genesys Framework/Management components


    • SIP Servers, Resource Manager, MCP, CUCM Tservers


    • Universal Routing Server, Stat Server


    • GAX, WDE, Callback



  • Strong troubleshooting and problem-solving skills in complex environments.


  • Ability to work effectively in a hybrid, team-based environment.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

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