PaloAlto Network Engineer (L-2 support) for contract in New York NY

Title: PaloAlto Network Engineer (L-2 support)
Location: New York, NY (Onsite)
Duration: 12+ months

Onsite interview

Summary:

• • • Bachelor's degree in computer science, Information Technology, or a related field (or equivalent experience).
    • 6 to 8 years of experience in Palo Alto Network support, with a focus on Level 2 troubleshooting.
    • Strong knowledge of networking protocols (TCP/IP, DNS, DHCP, etc.) and network security practices.
    • Palo firewall Panorama domain experience
    • Experience with network troubleshooting tools and technologies (e.g., Wireshark, Splunk Log).
    • Knowledge in Cloud (AWS, Azure)
    • Excellent problem-solving skills and the ability to work under pressure.
    • Strong communication skills, both written and verbal.
    • Relevant certifications (e.g., CCIE R & S , relevant Firewall Certifications, CompTIA Network+ will be plus )

Key Responsibilities:

• • Monitor Palo Alto firewall performance, conduct routine analysis, and maintain accurate documentation of configurations and changes.
  • Implement and monitor Palo Alto firewall configurations, including rule sets, NAT policies, threat prevention, and VPN security protocols.
  • Utilize advanced SecOps tools such as Palo Panorama, Indeni, Forescout, Datadog, and Prisma for monitoring, analysis, and response.
  • Design and manage complex security policies and network architecture diagrams covering LAN, WAN, SD-WAN, and firewall systems.
  • Provide advanced troubleshooting of high-level network and performance issues, applying deep technical expertise to resolve escalated problems efficiently.
  • Provide proactive analysis, pattern identification, and early warning insights to guide technical teams in preventive actions and system optimization.
  • Respond to escalated support tickets, providing expert-level assistance in the configuration, installation, and maintenance of Palo Alto firewalls.
  • Administer and configure Global Protect VPN services, including gateways, portals, licensing, and user group management to ensure secure and scalable remote access.
  • Manage VPN policies and user authentication mechanisms, integrating MFA, Active Directory (AD), and LDAP to enforce robust access controls.
  • Troubleshoot Global Protect VPN connectivity issues, ensuring minimal disruption to remote users while maintaining compliance with corporate security standards.
  • Coordinate with internal and external stakeholders during major incidents involving firewall or VPN systems, ensuring timely resolution and communication.
  • Conduct research on emerging network security technologies and trends, recommending innovative solutions aligned with organizational goals.
  • Deliver training and mentorship to junior staff, enhancing team capabilities and promoting knowledge transfer.

Thanks & Regards,

Krishan Kumar Sr. IT Recruiter

Direct: +1-

Office: +1- Ext 405

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