Overview
On Site
USD 20.90 - 24.20 per hour
Contract - Independent
Contract - W2
Skills
Network
Customer Service
Knowledge Sharing
Collaboration
Workflow
Emerging Technologies
Active Directory
Management
Access Control
Computer Networking
Wireless Communication
Conflict Resolution
Problem Solving
Communication
Computer Hardware
Software Maintenance
Help Desk
Technical Support
Finance
Accounting
Marketing
Legal
Customer Support
Online Training
Artificial Intelligence
Insurance
.NET
Privacy
Job Details
Description
We are looking for a skilled and customer-focused Help Desk Analyst I to join our team in Reston, Virginia. In this role, you will provide essential technical support, addressing hardware and software issues while ensuring seamless day-to-day operations. This is a long-term contract position offering an excellent opportunity to grow your expertise in IT support within the non-profit industry.
Responsibilities:
Manage incoming support tickets, resolving hardware and software issues efficiently to minimize downtime.
Perform basic troubleshooting for network connectivity, including Wi-Fi issues.
Reset user passwords and maintain access controls using Active Directory.
Triage complex technical problems and escalate them to the appropriate team for resolution.
Deliver exceptional customer service by effectively communicating solutions and updates to end users.
Document solutions and resolutions for future reference and knowledge sharing.
Participate in regular system maintenance tasks to ensure optimal performance.
Collaborate with team members to improve support workflows and processes.
Stay up-to-date with emerging technologies to enhance problem-solving capabilities.
Requirements
Proficiency in Active Directory for managing user accounts and access controls.
Experience handling support tickets and resolving technical issues promptly.
Familiarity with basic network troubleshooting, including Wi-Fi connectivity issues.
Strong problem-solving skills with the ability to triage and escalate complex tasks.
Excellent communication skills to provide clear instructions and updates to users.
Ability to work collaboratively in a team-oriented environment.
Knowledge of hardware and software maintenance practices.
Prior experience in a help desk or IT support role is preferred.
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use and Privacy Notice.
We are looking for a skilled and customer-focused Help Desk Analyst I to join our team in Reston, Virginia. In this role, you will provide essential technical support, addressing hardware and software issues while ensuring seamless day-to-day operations. This is a long-term contract position offering an excellent opportunity to grow your expertise in IT support within the non-profit industry.
Responsibilities:
Manage incoming support tickets, resolving hardware and software issues efficiently to minimize downtime.
Perform basic troubleshooting for network connectivity, including Wi-Fi issues.
Reset user passwords and maintain access controls using Active Directory.
Triage complex technical problems and escalate them to the appropriate team for resolution.
Deliver exceptional customer service by effectively communicating solutions and updates to end users.
Document solutions and resolutions for future reference and knowledge sharing.
Participate in regular system maintenance tasks to ensure optimal performance.
Collaborate with team members to improve support workflows and processes.
Stay up-to-date with emerging technologies to enhance problem-solving capabilities.
Requirements
Proficiency in Active Directory for managing user accounts and access controls.
Experience handling support tickets and resolving technical issues promptly.
Familiarity with basic network troubleshooting, including Wi-Fi connectivity issues.
Strong problem-solving skills with the ability to triage and escalate complex tasks.
Excellent communication skills to provide clear instructions and updates to users.
Ability to work collaboratively in a team-oriented environment.
Knowledge of hardware and software maintenance practices.
Prior experience in a help desk or IT support role is preferred.
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use and Privacy Notice.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.