Developer Support Engineer - Mid

Job Description:
We are seeking a talented and motivated Developer Experience Engineer to join our dynamic team. In this role, you will be instrumental in designing and developing exceptional products and infrastructure solutions that enhance the developer experience and boost overall productivity.
The ideal candidate will have a solid background in full-stack software development, a deep understanding of cloud-native architectures, and expertise in APIs and developer tools. We are looking for someone passionate about automating processes and creating innovative solutions to drive productivity.
Key Responsibilities:

• Empower engineering teams to do their most excellent work by building tools, services, and automation to improve processes and code.
• Creatively address day-to-day developer inefficiencies using the most effective methods available by advancing the frontiers with new tools and technologies and using a data-driven approach to achieve desired results, improving all facets of the development process.
• Seek out the root cause when debugging software defects and champion improvements that prevent future issues.
• Collaborate with engineers across our group to identify pain points in the engineering process and define, instrument, assess, communicate, and monitor engineering velocity and system health metrics.
• Influence product architecture and infrastructure design decisions for effective robustness and scalability.
• Evangelize and automate exemplary practices for coding, build systems, tests, CI/CD pipelines, and release processes.
• Develop high-quality sample code, documentation, and technical demos to improve the developer experience.
• Exercise full agency to propose and/or add new tools and processes as needed to improve all aspects of developer experience.

Requirements:

• Programming Skills: Expert programming skills in any variation of javascript and working knowledge of at least one additional general purpose language (Python, Go, etc.).
• API Integration: Experience in designing and integrating RESTful APIs with a focus on robust, scalable solutions.
• Version Control & Testing: Proficient in using version control systems, with a solid grasp of testing strategies, debugging complex issues, and performing detailed code reviews.
• DevOps Tools: Hands-on experience with Kubernetes, Terraform, Jenkins, Shell Scripting, and AWS.
• Problem Solving & Collaboration: Strong problem-solving abilities and a collaborative mindset to tackle challenges across the software development cycle.
• Documentation & Communication: Excellent documentation skills and the ability to communicate effectively with technical and non-technical stakeholders.

Preferred Qualifications:

• Familiarity with Agile methodologies.
• Knowledge of other cloud providers or infrastructure tools.
• Working experience in productionizing LLM based solutions.
• Knowledge in at least one of the RAG framework (e.g., Langchain, Llamaindex).
  
  #TB_EN